Advise for new person on service now admin

[mkudale4244]

Hello, I am new to working with ServiceNow. Any advice on basic everyday task an admin should know starting out?

[Nikhil Bajaj9]

Hi @mkudale4244 ,

There may be multiple task (May not be everyday)

1. User Managment - Creating USer, Providing Roles, Creatign Groups etc

2. Table Management - Creating custom Tables, adding fields in the table

3. Reproting - Creating different reports on different topics as per requirement

4. Dashboard- creating or checking dashbaords

5. Working on ITSM - Incidents, Problems, CHange, Catalogs, Tasks - Investigation, Fixing, Fullfillment etc

6. Working on different configuration in the system using System properties, Forms, Lists, Ui Policies, Assignment Rules, Views, View rules etc

7. Working towards platform performance

8. Working on low code or no codes - Workflow/flow designer etc

9. Importing data in the sytem using different Excel, CSV, XML etc

10. Moving code from one env to another - update set migration

There may be multiple tasks based on your organization and or your Job role (Expectations from you in your organization). In few organization Admins are expected to write some Client side code or simple Server side code as well.

If you have further question, feel free to ping me again.

[Bhuvan]

@mkudale4244 

Below posts should guide you in detail,

https://www.servicenow.com/community/washington-dc-snug/a-day-in-the-life-of-a-servicenow-admin/td-p...

https://www.servicenow.com/community/itsm-forum/list-of-admin-tasks-to-perform-daily-weekly-monthly-...

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[samuelurom]

Hey @mkudale4244 , 

One tip I wish someone had told me when I started my ServiceNow journey: change the Theme for each of your environments (DEV, UAT, PROD) via your account Preferences. It’s a simple but powerful way to visually distinguish which instance you're working in. Trust me, it can save you from accidentally making changes in Production when you meant to be in Development or Testing.

In my case, for example, I set:

• DEV to a green theme
• UAT to blue
• PROD to red, because red clearly stands out.

This helped me avoid costly mistakes and I hope it helps you too.

✔️ If my response helped you, please consider marking it as helpful and accepting the solution. It helps others find useful tips too!

[Dr Atul G- LNG]

Hi @mkudale4244 

As a ServiceNow trainer, I'm happy to share my thoughts with you.

These days, ServiceNow is expanding both horizontally and vertically—meaning there are many modules that clients and organizations are demanding. However, that doesn't mean we should just follow every trend. A strong foundation and core knowledge are always important.

To brush up on your knowledge, if you have some free time, I recommend taking the CSA (Certified System Administrator) training—not necessarily for certification, but as a refresher to strengthen your platform basics.

I'm a ServiceNow admin, and I can help. Let me share my thoughts.

As an admin, the most important thing is to have a strong understanding of the basics. You must be clear on fundamental concepts—like how and where user groups can be added, updated, or modified.

Apart from that, reporting is also one of the core areas that falls under the admin side, so you should be familiar with it.

Additionally, as an admin, you should know about:

• SLAs (Service Level Agreements)

• Notification configurations

• Basic troubleshooting

If you're getting into change management, you should have knowledge of flows and a basic understanding of ITSM (which is also a good starting point).