Is there a way to send out an email notification to the "Requested By" person on the External Vendor Access request for like a week before the end date is due? Just notifying that the access will be rescinded soon, giving the person a chance to chan...
Hello - Our guided boards for VTB are set to the task (task) table. When a user creates a new card, it auto-populates a number with TASKXXXXXXX. The problem this poses is that these numbers are already assigned to Catalog Tasks. If someone was tryi...
Hello all! How long do you think would be a good amount of time to study and be fully prepared to take the CSA exam after completing the SNAF and Flow Designer courses?
Hello All, I am currently working on enhancing the user interface experience for our ServiceNow instance and wanted to discuss the possibility of configuring certain instance preferences. Specifically, I am looking to set the preferences to display d...
I'm running into an issue with our ACC agent upgrading on our Windows servers. Currently running 3.2.0 and trying to upgrade to 3.3.1 (SN: Vancouver). The Agent on the servers will not auto-update when polled for data like my Linux boxes do. I remem...
Get the label information of the dictionary record with the script belowI am localizing to a language other than English, but the values I get are in English.Is there a way to get it in localized language?var dic_rec = new GlideRecord("sys_dictionary...
Hello, I'm trying to get the Revert to New UI functioning from the Authorize state in Change Request management. I can get the UI to appear in the Authorize state using a script include to assess the condition as follows: gs.hasRole("itil,sn_change_w...
Hi, I have a particular email that contains html in the body but my inbound action is not parsing it as html. Instead it thinks it is plain text and displays the html tags in my incident description field. The inbound action is correct as it works fo...
Hello cummunity team, Can someone tell me the difference between ATF and Test Management???? Thanks in advance.
I have stumbled across a old case record that was created way back in 2019. When I copy the sys_id of the record it shows 'undefined' and I am not able to open the case record as it will just timeout. Why would the sys_id be undefined?
Hello, I have a BR to create Change Request from our Requested Item.But the result of the Description field in Change request is like thisThe expected result should be the value fill up by user like below.
In TPRM, I have a Vendor Risk Task (VRT) entry, and there is an option to "[Discuss]" in the top right of my screen. When I click on the Discuss button, I do not have the ability to select any names, such as "Abel Tuter", in my test PDI environment....
Hi community, Anyone knows how I can configure Service Portal Logout page? Right now when user log out, they are taken to csm_index page, which I want to change it to the login page instead. Many thanks!
Hi Community, I have a reference field pointing to customer_contact table, right now user has to type in contact name in order to search for contact and put in the field. But it is possible to also type in, e.g. phone or email, in the field and it wi...
I'm trying to "disable" local logon for all accounts imported from AD (so that admins and other local accounts can still use local logon) by setting users' passwords to a random string. Here's the script (partially provided by this ServiceNow doc var...
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