Hi all, I would like to solve a problem we are facing about Agent Chat/Live Agent on CSM, as I do not have much experience on this subject. Here's the situation, what we need: -> Priority (By Number):(0 No chat)(1, first to attend)(2, if priority 1 ...
Hi, I have added form button in agent workspace. There is form button('Transfer to IT') available in platform view and I have added this button in agent workspace and it is not showing in agent workspace. Please find attached screenshot : I have cr...
Hello! When clicking the "Create Problem Ticket" UI Action from Incident Record, Problem ticket is automatically created even if some mandatory fields in the Problem Ticket are not filled out (e.g Mandatory Assignment Group) This leaves the Problem T...
I recently deleted variables from a catalog item that had submissonsin the past to create new variables in variable set format. I was not smart and did not think about the previous values on the other catalog items that had been submitted and figured...
What will happen to a asset when the associated CI is archived. Will the Asset be updated. If yes, What kind of update would happen. If not, Why it is not updated.
It's my first time to interview a job seeker for ServiceNow Admin/Dev position.He has 4 years of experience as a ServiceNow Administrator and Developer.Any tips for interview questions?
Hello all, I have seen docs on Service Now upgrade plan, and have some doubts.Why do we build upgrade plan?What all records we will add in upgrade plan ?Do we build upgrade plan prior starting our service Now instances upgrade and after cloning non-...
I am trying to create a report using filters that displays incidents assign to (person) but also incidents that are not assigned to anyone yet (shows as (empty) in results. The per person shows okay but the empty count does not show at all. Thanks f...
We are using EA Workspace and it's an amazing visualization. We have configured the XY Axis to bring in metrics we are gathering from assessments but it is pulling in the normalized values instead of the actual ratings values which is what we want. ...
Hello Community, I was wondering if there is a way to add multiple graphs to one report. I have tried the "Add Dataset" option to the report, but this seems to only add the data set to the existing graph. What i am after is something similar to when ...
Hello Community, I hope you are well! I am creating a new change model, where after approval of planning for implementation, it will be possible to create tasks, however when creating the task, it must automatically enter the approval flow according...
I have created a new service catalog item and have a Catalog UI Policy configured to display specific variables based on the selection on another variable. The variables are displayed correctly on the catalog item per the UI Policy and I am able to e...
Hi all, I am a relatively new ServiceNow Administrator. I am working with a Developer who will be tasked with creating new catalog items and creating automation (Flows) to process any requests/incidents. I don't think he's ready to do any scripting...
Hello everyone,I require assistance with creating a report in ServiceNow for MTTR and from the time incidents are opened to when they are resolved. I am seeking guidance on which filters to select and the criteria needed to generate and display the r...
Hi, I am looking for recommendations on a great book for ServiceNow ITOM Health and another book for ServiceNow Scripting. Thank you
