Agent Workspace Highlighted Values

[Terence Riley]

Hello, I want to highlight the Priority field in Agent Workspace list view.  I have configured Highlighted Values, but it is not highlighting the Priority field for some reason.

[Saloni Suthar]

Hi @Terence Riley ,

This community article may help, please review - https://www.servicenow.com/community/itsm-forum/agent-workspace-how-to-apply-highlighted-values-to-a...