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Agent Workspace Highlighted Values

Terence Riley
Tera Contributor

‎02-22-2024 01:10 PM

Hello, I want to highlight the Priority field in Agent Workspace list view.  I have configured Highlighted Values, but it is not highlighting the Priority field for some reason.

 

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Saloni Suthar
Giga Sage

‎02-22-2024 06:22 PM

Hi @Terence Riley ,

 

This community article may help, please review - https://www.servicenow.com/community/itsm-forum/agent-workspace-how-to-apply-highlighted-values-to-a...


If my response helped you, please click on "Accept as solution" and mark it as helpful.
- Saloni
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