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Resolved! How to create MTTR Report and Open to resolved Report

Hello everyone,I require assistance with creating a report in ServiceNow for MTTR and from the time incidents are opened to when they are resolved. I am seeking guidance on which filters to select and the criteria needed to generate and display the r...

Sanand222 by Tera Contributor
  • 1416 Views
  • 4 replies
  • 0 helpfuls

Resolved! ServiceNow ITOM Health books

Hi, I am looking for recommendations on a great book for ServiceNow ITOM Health and another book for ServiceNow Scripting. Thank you  

George18 by Tera Expert
  • 661 Views
  • 4 replies
  • 0 helpfuls

Resolved! Download a completed RITM with all variables and attachments?

I'm wrapping up a the build of a new claim process and the business owner asked if there is any way to download a completed RITM with all the completed variable fields and attachments, including those from the tasks.    I found the 'Requested Item De...

Alan42 by Tera Guru
  • 1125 Views
  • 3 replies
  • 1 helpfuls

Resolved! Create a catalog item with categories and sub-categories

Hi everyone I created a catalog item (see screenshot below), but the part I am battling with is to create a dropdown field with categories, and when one of those categories have been selected, it must give a list of sub-categories to choose from. I a...

CODI1.jpg

"Solves my Issue" knowledge reporting

Hi, We have recently configured AI Search on our portal for incident deflection and I was wondering, how can we report on incidents deflections using the "Solves my issue" button? See attached screenshot. Any other details required please let me know...

Jamesk by Tera Expert
  • 703 Views
  • 4 replies
  • 1 helpfuls