Update: After submitting this question, I was unable to reproduce the problem. I should been more thorough in verifying that the problem before posting to this forum. At this point, I have evidence indicating only that marking of answers is 100% c...
Hi, We finished MS Teams integration. Now we're able to start a MS Teams chat discussion from ServiceNow INC record.I would like to know:1. is it possible to post to the existing MS Teams Chat from my INC record?2. is it possible to post to the exist...
Hi ServiceNow Community,I'm trying to understand the key differences between Managed Documents and Knowledge Articles in ServiceNow. While I know that Knowledge Articles are used for capturing and sharing knowledge across the organization, I'm not en...
I manage many flows.Because a field change has recently occurred, I would like to search for flows that use the target field.Is there a way to search whether a specific field is being used within a flow action?
When I insert first response template message , if I choose second response template message the first one should remove dynamically and insert the second When a response template message is modified, the previously selected response template will...
How can I copy, not move, favorites/bookmarks from one user to another? Exporting an XML, altering the user, then importing an XML from the 'sys_ui_bookmark' list successfully loads the favorites/bookmarks for the new user. However, it also removes t...
I have created a variable set. which contains the question summary and short description. I created a catalogue and used this variable set in it. Now when i create a request from /esc portal the RITM's short description is not populated form summary....
We're having an issue with incident assignment in a domain separated instance. Maybe you can help. We have 2 domains, say C and M. C is a customer domain, and M is an MSP domain, providing support to C. M contains C so that it can see everything. C u...
Hello all, I have two options to take the ServiceNow Admin Fundamentals On-Demand Course. One is called exactly that, and the other has the suffix (Xanadu) on it. The first one is over 18 hours long, while the other one is 12 hours long.Is there any ...
Hi Administrator Team, I kindly need to use some of your expert knowledge here. I set-up my SAML configuration. During Test Connection, I received this error: Is this something that I should check from the Microsoft side? Thanks!
Security by design dashboard data is not visible after the UX component update on production.I have checked on ACL.They do have access to the Tables and data.What will be the root cause?Can anyone help me to resolve this issue.Thanks.
Need help in creating trending report showing incidents resolved by two countries users like IND vs USA. It should be on month to month basis in graphical format
Hello everyone, I'm working on incorporating a Checklist component into several customer workspaces, as there's a growing demand for this feature. Specifically, our customers are looking for functionality that allows end-users to create and edit thei...
Hi How to add filter condition for OOTB report in ui builderThanks
Hi everyone,As a beginner in ServiceNow administration, I’ve gone through the foundational courses, ServiceNow is huge, and I’m sure there are hidden gems that aren’t covered in beginner courses.What are some underrated features or tools that made yo...