Allocated space in ServiceNow

[Bobbi Walsh]

I have a client who would like to include videos within their knowledge articles. It is not my recommendation that they do and suggested a link in the article to an external source.

How much space are you allocated in ServiceNow? How can you check what you have and how much has been used or available?

[Community Alums]

Hi @Bobbi Walsh ,

The following file formats are supported in the base system.

• MPEG-4 video .mp4
• WebM Video .webm

The larger the file size, the longer it takes to download before the video starts. To reduce file size, you can reduce the bit rate, but doing so reduces the quality of the video. The following bit rates optimize download speed and video quality:

Video resolution	Recommended bitrate
Standard definition (480p)	1.5–2.5 megabits per second (mbps)
High definition (720p)	3–5 mbps
High definition (1080p)	6–8 mbps

Note: For the best viewing experience the following specifications are suggested:

Optimal viewing settings

Type	Definition
Size	20MB
Bit rate	320KBPS
Resolution	480*320

Internet Explorer and Safari have difficulty streaming videos uploaded to the database. Attach a file rather than embedding if you intend to use one of these browsers or an unsupported file type. For more information on attaching files, see Add and manage attachments.

Note: Administrators and users with the image_admin role can manage the video library at System UI > Videos.

Procedure

1. Open the form that contains the HTML field.
2. Click the position where the video is to appear, or to modify an existing video, click the video.
3. Click the insert/edit video icon ( ) on the HTML editor toolbar.
4. Enter information in each field.

   Insert/Modify Video

   Field	Description
   Type	Select the video type. Video Library: List of videos stored in the db_video table. You can reuse it. URL: from an external source Attachment: available in the current record only For an attachment or video library file, select a video from the list or click New. For an external URL, enter the URL.
   Size	Enter the Width and Height of the video in pixels.

5. Click OK.

[Bobbi Walsh]

Thank you for responding. I am more interested in knowing the amount of disk space you receive with your ServiceNow Instance.

[Bobbi Walsh · Accepted solution]

Thank you for responding, but this is not the information I am seeking. I am curious as to how much disk space you receive with your ServiceNow instance.

[Bobbi Walsh]

You are given 4 TB and as that space is allocated, ServiceNow will provide additional space in 1TB increments for a fee.