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Resolved! Unable to close Customer Actions in Security Center

Good morning,I am trying to close two overdue customer actions that are showing in Security Center. However the underlying tasks have already been completed or cancelled.The affected records are stored in the sn_critical_update table on both dev and ...

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ServiceNow Remote Instance Spoke issue

The same issue as in the article below occurred. https://www.servicenow.com/community/developer-forum/create-or-update-remote-record-action-uniqueness-checkbox-cannot/m-p/3317741/page/2 I tried the solution suggested in the article above, but I can't...

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bonsai by Mega Sage
  • 417 Views
  • 1 replies
  • 1 helpfuls

Hello World !

After being a silent user of the knowledge of the community, I have decided it is time to give back and collaborate more with the fellow sys admins. Hoping to solve queries and problems together.

Flow Designer-Social Media Management

Hello All, I have a doubt I am trying to complete ServiceNow Micro certs for Flow Designer,it saysNavigate to All > Social Media Management > Monitor.I do not have Social Media Management on my lab instance .How can I get it?I tried looking for it in...

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shevangi by Tera Contributor
  • 2695 Views
  • 13 replies
  • 5 helpfuls

Resolved! Application Navigator is Missing. Support chat not working.

I am new to ServiceNow. I just launched my first instance. The application navigator is missing. Also when I click on the profile icon dropdown, it is not opening the dropdown. This is extremely frustrating. What is wrong with my instance? Where is t...

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GlenA by Tera Contributor
  • 1063 Views
  • 5 replies
  • 0 helpfuls

Resolved! Servicenow Impersonate Query

How can we check who has impersonated our instance over a period of time?Is there any way or any method to do access Impersonate counting's?

SH40171025 by Tera Contributor
  • 2347 Views
  • 7 replies
  • 3 helpfuls

Resolved! Cannot remove roles from user

Hello,I want to remove one of our fulfillers from ServiceNow. However, after removing all groups, there are still roles left and it's not possible to remove them. I found https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793546 ...

Ulrika by Tera Expert
  • 6448 Views
  • 8 replies
  • 2 helpfuls

Resolved! CSA exam

I am yet to appear the CSA exam and would like to clear it in first attempt. Please advise the best approach that helps in clearing the exam as well as acquire the required knowledge, thank you in advance.

mohammedsye by Tera Contributor
  • 1488 Views
  • 7 replies
  • 4 helpfuls

CSA exam retake registation

I'm trying to register for a CSA exam retake. I went to my webassessor account and can't find a way to do it. When I go to 'Register for an Exam' tab and click 'BUY NOW', my exam won't show up. When I go to 'My Assessments', there's no link to allow ...

NassirouA by Tera Contributor
  • 1072 Views
  • 4 replies
  • 0 helpfuls