CSA Test

I am registered and about to schedule my test. I was curious what you guys used that you found helped prepared you best for this test.

Welcome me SysAdmin Commnity

It's feels great to be here. I have been into ServiceNow since half a decade specialized in ITOM, awaiting to explore the ServiceNow world more while i transition myself as a Product Owner.

My First Post

Hello nice to meet everyone

SNOW & Scoped Applications - implementing Nuvolo

Curious to know if there are best practices others have learned from implementing scoped applications such as Nuvolo? 

How to hide variables

Hi ,I have a Multi-Row Variable Set in which certain fields are required to be hidden. Customer Account : field is configured to be hidden at all times (made hidden). The condition-based visibility depends on the checkbox value (true or false). To ha...

Restricting access to records that are visible to all group members

Good afternoon all,I have a request from our Facilities team leader for two members to be added to their group to manage a certain type of request. The staff members are from other departments in the organisation. Requirements:Both members need to on...

Change approval notification in bell icon

I want to enable bell icon notification for change approvals. For example, if we create any normal change request then approval should get notification on bell icon that they need to approve that request

A user has itil role still can not see report created on incident

Hi Team, A user has 'itil' role and report is shared to him still he can not see report created on incident table. - still showing error  'report  only visible to specific user or group' What can be the possible issue here. Thanks in advance.

About the behavior of "URLSearchParams"

I'm developing a portal screen that I intend to display in the platform's content frame.I tried to get the URL using "var urlParams = new URLSearchParams(decodeURIComponent(top.location.search));" in the catalog client script, but nothing was retriev...

How to automatically register values ​​in a variable set on the portal form screen

I've created a function that retrieves values ​​from a portal record form and copies them to a catalog item input form.The values ​​are retrieved from the form screen and set in the input form using a catalog client script.A variable set has been imp...

not working

Best practices for new SysAdmins

Hello everyone,I am new to ServiceNow System Administration.What are the best practices you recommend for beginners to get comfortable with the platform?Thank you.