Integration
How do I configure a certificate-based SMTP relay for Microsoft 365 in ServiceNow?
Forum Posts
Resolved! I want to hide the "Enroll Soft PIN" on the user record form
The latest patch added a related link called "Enroll Soft PIN" to the user record form.This link is protected by a policy.How can I hide it?
Resolved! Why do upgrades keep breaking our customizations—even when we follow best practices?
Hi Community,Every upgrade, we run into the same story basically custom UI tweaks, scripts, or workflows that worked fine suddenly break or behave differently , even though they were built upgrade safe.This makes it hard to trust the our platform and...
How to prevent duplicate records in sys_user_grmember?
We are seeing duplicate records in the sys,user,grmember table where the same user is added to the same group multiple times. This usually happens due to automated scripts, Flow Designer actions, or integrations that add group members without checkin...
Resolved! Flow Designer...send email vs notification
Hi All. I need to create either an email or a notification within Flow Designer. I have an INC that based on certain interaction with a few fields spins off an Incident Task to a particular assignment group. This is built in Flow Designer. What I wan...
Resolved! Defining Risk Levels in ServiceNow
I'm trying to finding this guide or image (pyramid). It shows the risk levels of ServiceNow for script include, business rules, ui policy, etc. It was in one of the on-demand courses. I wanted to find the documentation to keep in my knowledge base. O...
New to SysAdmin
New to SysAdmin role- what ServiceNow certifications/roles are a solid overlap and most beneficial in today's economy? Biggest bang for the buck dollar & timewise? Most indemand?
Resolved! Can I create a flow that is triggered by deleting a record?
I'm thinking of creating a process that is triggered when an attachment is deleted.I understand that this can be implemented using business rules, but is it possible to use deletion as a trigger in the Flow Designer as well?
Resolved! CSA examination preparation materials.
So far my understanding and Confidence is ticking up. But are the “knowledge check” questions anything like the CSA exam questions?
About: CSA Certification Exam
Hi guys. Where I can see the Practice Material for a CSA Certification Exam.
Resolved! MFA OTP email not sent
Hello!We have an issue with MFA by email:Everything seems to be properly activated, but when the user selects the email option for MFA, the OPT email is never sent. It seems the server does not even generate it, as it does not appear in System Logs >...
How to Globally Set Default User Preference to Enable System Notifications?
I need to massively enable System Notifications for all users in my ServiceNow instance. This setting should apply as the default value for all users who have not yet configured this preference personally.I previously achieved a similar task for Sho...
How to get Support if Support is not working?
Trying to open a Case in Now Support. Form shows weird text, does not allow input and keeps 'searching for recommendations'. Continue button does not work.Assist is not very helpful either How do I get support when the Support options are not working...
Transfer button for sourcing is disabled on hardware asset workspace
Hello, im facing a problem with the transfer button , it is disabled in the hardware asset workspace but it is activated in the back office for the same sourcing request
