Assessment Simulator Task 3 - Create and Comment on a Record

PBreezer1 · ‎05-13-2025

I have Completed all the tasks, updated several times continue to get same message.

Did you add and post a comment?

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Task Instructions:

Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group.

Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident.

Incident details:

Subcategory: Email
Impact: 2 – Medium
Urgency: 2 – Medium
Assignment group: Software
Short description: Intermittent email access
Description: The department is experiencing intermittent email access. Please help!
Post a comment to the incident: The software group is investigating similar incidents and will respond when they have a resolution.

Dr Atul G- LNG · ‎05-14-2025

Hi @PBreezer1

The issue might be because you didn’t impersonate the correct user, which is causing the issue. Also, make sure you're entering comments in the 'customer visible' section only. Sometimes, it could be a data issue, so don’t spend too much time on it. Try the next task and come back to this again later or tomorrow.

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Dr. Atul G. - Learn N Grow Together
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kv003106 · ‎07-13-2025

how to create command