Assessment Simulator Task 3 - Create and comment on a record - Failed

shalinijaya
Mega Contributor

3 weeks ago

Followed all the guidelines, impersonated as platform user and added work notes and additional comments, still the task if faled. Gets a message as Did you add and post a comment?
Cannot move to another task unless this section is completed. 


Kindly help

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Tanushree Maiti
Giga Patron

3 weeks ago

Hi @shalinijaya 

 

Ensure you are impersonating "Platform User" . add only Additional Comments, not Work Notes

 

Check these videos and validate your implemented steps:

https://www.youtube.com/watch?v=AgqQ-LWodxQ

https://www.youtube.com/watch?v=PFmFFaqaoxc

https://www.youtube.com/watch?v=TXJQqhTL2ao

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
Assessment Simulator Task 3 Create and Comment on a Record
Assessment Simulator Task 3 Create and Comment on a Record
youtube.com/watch?v=AgqQ-LWodxQ
Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - ServiceNow
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - ServiceNow
youtube.com/watch?v=PFmFFaqaoxc
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - Welcome to ServiceNow (Xanadu) Link of the Module :- ...
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