I’m currently taking the Micro-Certification: Welcome to ServiceNow (Zurich) and I’m stuck on Assessment Simulator – Task 3: Create and Comment on a Record.
I impersonated the Platform User, followed the steps, and successfully created the incident. However, the task validation keeps failing with the message:
“Did you add and post a comment?”
After reading some older community posts (from the Xanadu release), I tried creating a new incident, saving it first without a comment, and then adding the comment in a separate step. Unfortunately, the validation still fails with the same message.
I’m also unable to delete the incidents, so I’ve tried creating multiple new incidents using different approaches, but nothing seems to work. At this point, I’m completely stuck.
Has anyone faced this issue in the Zurich release or found a workaround?
Any help would be greatly appreciated.
Thanks in advance!
