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Authentication to remote instance failed Method failed

aamichauhan
Tera Contributor

aamichauhan_0-1777591003769.png

user name andpassword successs fully cfreated and saved 

when i try to connect to remote source 

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Please save password and untick-Password need reset.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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View solution in original post

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Please save password and untick-Password need reset.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Tanushree Maiti
Tera Patron

Hi @aamichauhan 

 

As Atul said , save the password and uncheck the password need reset checkbox in user profile.

Also check following thing:

1. Ensure the user account (for remote/source instance) is active and not locked out.

2. The user must have the admin role on the remote instance.

3. Multi-factor authentication must be disabled for the specific service user being used for the connection.

4. Ensure user is not forced to authenticate via LDAP . Open the user record in the sys_user table on the remote instance. If the Source field contains a value (usually LDAP), clear it

5.  If this occurred after a clone, the credentials on the target instance often need to be re-entered because the old password was overwritten.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti