Automated Testing

[ramesh_ayyagari]

I need to notify ServiceNow Form Owners about continuing or archiving their forms, as these have been inactive due to non-usage for more than 19 months. To streamline this, please help set up an automated process to raise tickets for these owners whenever a form remains inactive for a predefined period. This should be done within ServiceNow as a feature

[Dr Atul G- LNG]

Hi @ramesh_ayyagari 

I’m not sure what your exact question is. Does “inactive” mean that no record was created in the table, or something else?

[Tanushree Maiti]

Hi @ramesh_ayyagari 

Clarify what form you are talking about. 

for example if you are talking about your custom table form, 

In that case you first need to know what is your company archiving policy etc.

You can write a schedule job and run it periodically  to check whether new record got added into system  for that table within defined period. 

If it is not added, you can send notification ( You need to create event , notification with proper stakeholder, like Business Owners, support team etc.) to Owner along with other stake holders.