Can I Restart My Career in ServiceNow After a 3-Year Career Gap?

[sireeshaspark]

I have experience in Manual Testing and IDAM Support, using ServiceNow as a ticketing tool. After a 3-year career gap, I’m looking to restart my career in ServiceNow. I’m currently learning AI Support Specialist course from servicenow university. Is my background suitable for a ServiceNow role, and what skills should I focus on and which role should I focus? Thank you.

[Dr Atul G- LNG]

Yes @sireeshaspark 

You can definitely get back into the field. The only thing you need is hard work, dedication, and consistency.

I would suggest starting fresh and revising the concepts you have learned over the last three years, especially because there have been quite a few changes in SN. Start by going through the CSA course to refresh your fundamentals and build your knowledge. Once you are comfortable with that, you can gradually move on to the next level.

You can also spend some time learning scripting/coding, as it will be useful and help you expand your opportunities. Alternatively, you can focus on ATF (Automated Test Framework), which is an important part of ServiceNow testing. There are also ATF courses available on Now Learning.

Take it step by step, and I’m sure you can get back up to speed.