Can not find my account.

[kaan93006197541]

"I’m not very familiar with ServiceNow, and I’m currently working on a developer instance. I’m still learning how everything works, so any guidance would be appreciated.

I recently created a new account, but it is not showing up as an option in the caller field when I try to select it in an incident. I'm not sure why my account is missing from the list of available callers, even though it has been set up correctly. Could you help me resolve this issue so that my account appears in the caller selection?

The account is active and does not belong to any group or role. 

thank you...

[Mark Manders]

OOB the field is only depending on the company. Did you select a company to create the incident on, that is not the company of your new user?

[Dr Atul G- LNG]

Hi @Mark Manders 

I created a user in PDI and did not added any company for that user and it is appearing in caller field. 

[Mark Manders]

That's correct. But if you do select a company, you won't be able to select a user from another company. Without selecting a company, you can select all users.

[Dr Atul G- LNG]

Hi @kaan93006197541 

Go to sys_user table and search is that user account created properly or not? and how you are adding in to incident? via portal or native view?