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Resolved! What is possible within the requester's scope of operation

I believe there are limited options for what the requester can do.Ultimately, I'll need to confirm with Servicenow sales.I'd like to ask if the following is possible, to the best of your knowledge. Does anyone know?1. The requester uses a catalog ite...

bonsai by Mega Sage
  • 916 Views
  • 4 replies
  • 2 helpfuls

Resolved! ServiceNow CSA — Career Paths & Real-World Advice

Hello everyone,My career background is primarily in consulting and professional services, including management consulting, change management, advisory work, and strategy. I’m at a point where I’m ready to make a career shift and add a more technical ...

KofiS by Tera Contributor
  • 1736 Views
  • 10 replies
  • 6 helpfuls

Resolved! Limiting additional data for variable sets

 I added a variable set to a catalog item.I don't think there's a limit to the number of pieces of data that can be added to this variable set.However, I would like to limit the number of pieces of data that can be registered to 10.Is it possible to ...

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bonsai by Mega Sage
  • 630 Views
  • 2 replies
  • 1 helpfuls

Resolved! OLA's and SLA's

We need to implement three use cases pertaining to agreements.Case # 1:RITM has 2 tasks, which run in parallel (no dependencies)Task # 1 = OLA is set to 3 daysTask # 2 = OLA is set to 2 daysRITM = SLA is set to 3 days to set the user expectation Case...

Diane22 by Tera Guru
  • 4669 Views
  • 10 replies
  • 11 helpfuls

Dynamic Tanslation custom

Hello friends, I’m configuring a custom Dynamic Translation using a third-party API. The Translator Configuration has already been set up, I created the subflow, and I configured Dynamic Translation Enabled in the field attribute. When I click the bu...

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epatrikdev by Tera Contributor
  • 597 Views
  • 5 replies
  • 0 helpfuls

Instance Open

How long time in hours for instance ready to use ?

DodyO by Giga Contributor
  • 1161 Views
  • 15 replies
  • 2 helpfuls

Email added to the work notes

Hi Community, hope this is the good place to ask this question.... Is there a way to have an overview of an email that had been added to a work notes instead of download it each time? Thks

AlainMethot by Tera Contributor
  • 500 Views
  • 4 replies
  • 0 helpfuls

Greetings All

My first post.This is an exciting time with a great platformLooking forward to this engagement  Cheers All

Lloyd_Laing by Tera Contributor
  • 413 Views
  • 4 replies
  • 0 helpfuls

Resolved! Mailscript for Notification coding help required

Upfront my grasp of Glide and coding in general is rudimentary and working on being more proficient but it's a challenge.  What I am trying to do is display specific variables based on the Approver's ID.  This mail script is called by a notification ...

ChrisWing by Mega Guru
  • 841 Views
  • 5 replies
  • 1 helpfuls