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Resolved! Non-Prod Cloning: Backup Timing and Sequence Questions

I need guidance or best practices around the cloning of non-production instances.I have a clone scheduled tonight from Production → Test. I understand that the clone is based on the last nightly backup of the source instance (Prod), and that before t...

LeighAnnB by Tera Contributor
  • 442 Views
  • 3 replies
  • 2 helpfuls

Help mapping Interaction from REQ down to sc_task

Hey all,In our system, REQs are mapped to Interactions. For some reason, on certain records only the REQ itself is mapped — the related RITMs and sc_tasks don’t get it.I was able to figure out how to link the REQ’s Interaction to all of its child RIT...

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Resolved! Modules

Hello, i am new and trying to learn ServiceNowHOW CAN I CREATE A CHILD MODULE INSIDE A PARENTS MODULE?Like you have an application menu, then inside the application menu is the parents module, and inside the parent module is the child module.I can cr...

deminh17 by Giga Contributor
  • 706 Views
  • 7 replies
  • 3 helpfuls

Resolved! Detect excessive transaction volumes from users

Is there a way to find out if a user is misusing the platform, and use his/her credentials to run automated  solutions? In order to keep operational stability, and avoid performance issues, we would like to catch (and maybe block) if someone starts t...

JozsefB by Tera Expert
  • 395 Views
  • 3 replies
  • 1 helpfuls

Resolved! Reporting - Incident_metric

Hello all, I am trying to create a visual using incident_metric table. The goal is to achieve all incidents that were routed by certain technicians without assigning ticket to themselves first. I tried to capture this data using last updated field- b...

sagarcbanou by Mega Contributor
  • 357 Views
  • 2 replies
  • 1 helpfuls

Resolved! Learning Path

Hello, Just got into the ServiceNow ecosystem and taking first tentative steps.  What is the best path to go from rookie Admin to an intermediate level admin and what is the typical time frame for this kind of a career progression?

Hyland OnBase/ServiceNow integration

Hi SysAdmins, Has anyone come across an integration between Hyland OnBase and ServiceNow? We are looking to integrate OnBase with ServiceNow.

zynsn by Tera Expert
  • 1799 Views
  • 4 replies
  • 0 helpfuls

Customizing Mobile Browser View in ServiceNow

Currently working on customizing the mobile browser view in ServiceNow (Xanadu version). We rarely ever use ServiceNow on our mobile devices but we need to make some changes. When accessing incident tickets via a mobile browser (Google Chrome), the v...

BriayanH by Tera Contributor
  • 578 Views
  • 1 replies
  • 0 helpfuls