serviceNow
Difference Between ServiceNow Data policy and UI policy
Forum Posts
Business rules are not executed in the event TBL[sysevent].
I'm implementing an event-triggered script action.I want to implement a process that automatically retries if an error occurs during event generation.I considered monitoring the event table [sysevent] using a business rule and re-generating the event...
New CSA looking for advice — PDI projects, peer collaboration, and picking up real work
Hey everyone! Just passed my CSA and wanted to introduce myself.I'm Bryan, based in New Jersey, transitioning into ServiceNow administration through self-directed study and hands-on PDI work. I've been building custom applications on my own — tables,...
Resolved! Regarding the maximum period for which an instance can be restored from a backup.
A customer asked about the retention period for instance backups. While we don't typically use backup data, we know that in the event of a critical instance failure, we can restore it through support. However, we don't know the maximum number of days...
Resolved! Database view filters
Hi community I would like to build a report based on the roles a user has and the type of the group the users are in. I think I will use a database view, but I have 2 questions please. 1. Is database views the best approach here.2. If using a databas...
Assessment Simulator Task 3 - Create and comment on a record validation error
steps I followedimpersonate as platform user->create incident with specified values->save and submit before posting comment->add comment(visible to customer)only not any workposts/notes->save then validate it displays the error in screenshot
Resolved! 7 Years of HR Experience – Should I Apply for ServiceNow as a Fresher or Experienced Professional
Hi Community,I have been working in the HR domain for the last 7 years and am now planning to build my career in ServiceNow. Since I have significant HR domain experience but am new to ServiceNow, I would like to understand how I should position myse...
Response Templates not visible unless you search
In the CSM Configurable workspace, the response templates do not display unless you type something and hit enter. We will have upwards of 100 response templates, which makes is difficult for agents to remember the name of the template needed. Is th...
Resolved! PDI Australia
Australia Release PDI "Request instance" keep erroring out and all it says is "try later"Yokohoma and Zurich is waitlisted. Any ideas on getting a PDI? Thanks
Resolved! Career Transition to ServiceNow System Administrator from Non-IT Background – Need Guidance
Hello Everyone,I am looking for honest guidance from experienced ServiceNow professionals.I come from a non-IT background and have spent several years working in traditional sales roles, including both B2B and B2C product sales. My experience is pri...
Teams Integration with ServiceNow
Requirement:Teams app upgraded; Azure bot created; Direct Line configured; Manifest uploaded; Connectivity validated in sub-prodAre there any documents on how to create Azure bot, how to do teams integration with ServiceNow using Azure Bot. #Teams In...
XLSX or CSV format
Exporting a Report in XLSX or CSV format
Legal Service Delivery- not able to find OOTB tables
Hi Experts, I have installed required plugin sn_lg_lpa_core however i cannot find OOTB tables for Legal services please suggest
Reports migrated to Data Visualization are showing "Can View" access by default — how to change to "
Hi Community,I recently migrated several reports from the Reports module to Data Visualization using the Migration Center. After migration, I noticed that all the migrated reports are assigned "Can View" access by default.I would like to know:Is ther...