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Outbound emails marked as "Sent" but never delivered – No error, no retry, no Message ID
Hello everyone, We are currently facing a critical issue in our production instance and would like to know if other customers have encountered similar behavior.Problem Summary:We have identified multiple outbound emails that exhibit the following beh...
Case Viewer Users Unable to View Referenced Fields on Case Form
I have assigned two roles to the user: Business Stakeholder and Case Viewer.Our primary requirement is for these users to have read-only access across ServiceNow, including:IncidentsProblemsChange RequestsAll other ITSM recordsCustomer Service CasesW...
Now Assist & AI Search - Is it still necessary to set SC Forms to be VA Compatible?
Since setting up Virtual Agent we always planned to go through our forms and set them to Virtual Agent compatible, but never actually completed the task.With this setup the VA would go through the form with the user and place the request for them.Wit...
ServiceNow to Control-M integration
I need your help with a Control-M integration.Use Case:When a catalog request is raised in ServiceNow, job details are provided in JSON format based on business requirements (OS/MFT). Once the RITM is approved, a standard change request is automatica...
How to auto-notify stakeholders before integration client credentials expire?
Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.).... Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking ...
HR cross team visibility
My HR team has asked for a way for them to have better visibility across teams. Their pain point is mainly around terminations. The current process they follow is that for every term, they assign a task to someone on the Employee Relations team to co...
Automate recurring files import
We have a data source with an excel file and transform map setup in ServiceNow. We attach a new file and run the import once every week. We want to automate it. ServiceNow is cloud based. The file is located in our on premise secured network. We also...
can we edit widgets of performance analytics dashbord
can we edit widgets of performance analytics dashbord - if yes please provide me solution in detailed
Consolidation of Articles
Hi All, Are there any guide or tips on how to consolidate articles? Would love to hear any feedback related to this Thank you
CSA Test preparation
Is there any mock or practice tests available for CSA certification exam
Assessment Simulator Task 3 Validation Fails – Welcome to ServiceNow (Zurich)
I’m currently taking the Micro-Certification: Welcome to ServiceNow (Zurich) and I’m stuck on Assessment Simulator – Task 3: Create and Comment on a Record.I impersonated the Platform User, followed the steps, and successfully created the incident. H...
Dynamic Tanslation custom
Hello friends, I’m configuring a custom Dynamic Translation using a third-party API. The Translator Configuration has already been set up, I created the subflow, and I configured Dynamic Translation Enabled in the field attribute. When I click the bu...
How long before you took the CSA exam?
Hello there! Just curious to see how long it took you all to take and pass the CSA exam? I am in the process of retaking the exam (2nd attempt) this Wednesday and feel pretty good about passing. I was introduced to ServiceNow at the end of December 2...
Connecting ServiceNow to a Certificate Based SMTP relay Exchange Connector
When configuring a Certificate based SMTP relay connector in Exchange as per this article: How to set up a multifunction device or application to send email using Microsoft 365 or Office 365 | Microsoft Learn Is there any way to specify a certificate...
