CSA exam
I am preparing for my CSA certification. Please suggest on the topics to focus on from the exam pov.Thanks
Forum Posts
Custom email notification is not sending to assigned user
Custom email notification is not sending to assigned userBodyHi everyone,I am trying to set up a custom email notification that triggers when a new critical incident is created.Expected behavior: The user listed in the "Assigned to" field should rece...
Transitioning 10+ Years of ITSM & ServiceNow Experience to Official CSA Certification – Advice Neede
I've spent the last 10+ years working in IT Service Management, starting with core process consulting (Major Incident, Problem, and Change Management) and expanding over the past 5–6 years into hands-on ServiceNow administration and development. Up u...
Seeking Advice: Technical Strategies to Automate CMDB Governance: Query 4
Hi team,Final topic in my CMDB automation series! I'm looking for guidance on Duplicates and ITOM Failures: 1. Duplicate Resolution: What automated options or De-duplication tasks can we enable to automatically reconcile duplicate CIs? 2. Discovery A...
Seeking Advice: Technical Strategies to Automate CMDB Governance: Query 3
Hi admins,Part 3 of my CMDB cleanup focus is on Compliance Audits for third-party tools (Antivirus, Qualys, Airlock Digital, etc.): 1. Third-Party Tool Discovery: Can ServiceNow natively verify or discover third-party agent installations via API inte...
Seeking Advice: Technical Strategies to Automate CMDB Governance: Query 2
Hi everyone,Continuing my journey to automate our CMDB health without chasing down field service teams, I'd like to get your advice on handling Stale CIs and Leaver Assets: 1. Staleness Logic: Our 60-day Staleness rule flags records purely based on s...
Seeking Advice: Technical Strategies to Automate CMDB Governance: Query 1
Hi everyone, I have working experience with ITSM, but CMDB is a space where I haven't had much direct exposure until recently. For the last week or so, I've had the opportunity to dive into our CMDB. While I know the basic concepts, trying to fix rea...
steps to migrate
Steps to migrate a custom application installed via update set to a store version in the future What is the process for migrating a custom application that was initially delivered to a client as an update set, to the official store version in the fut...
Error: Translated Text (sys_translated_text) entry for Column(s) Short name during MS Teams Manifest
Hi everyone,I'm currently setting up the Microsoft Teams integration with ServiceNow, and while configuring the Teams manifest file, I encountered this error on the Configure tab → Next button:Translated Text (sys_translated_text) entry for Column(s)...
Resolved! Research Question for Experienced ServiceNow System Administrators
Good day, everyone. My name is Neil, and I'm currently a student in the RiseUp with ServiceNow program.I'm doing some personal research (outside of my official RiseUp coursework) to better understand the day-to-day challenges experienced by ServiceNo...
Resolved! Custom widget variable
We have a catalog item that used a variable custom widget.variable nameThe other one is when select New Automation, that's when it will appear.variable nameThis is the widget HTML and controller for the automation type There is the variable 'automati...
Steps to migrate a custom application installed via update set to a store version in the future
What is the process for migrating a custom application that was initially delivered to a client as an update set, to the official store version in the future?I want to know the steps the client needs to follow for this migration - preferably the one...
India map data visu not considering latitude and longitude, instead taking City to group
Hi, I am working on data visualization, where based on customer I have selected in Interactive filter, I should see devices mapped to customer in India Map. Now, India Map is working fine and device count as per city is also correct. Issue is: in cmn...
Hello everyone, I am preparing for the CSA exam and would appreciate any advice that you can give.
Hello everyone, I am preparing for the CSA exam and would appreciate any advice that you can give. Thank You.
Resolved! CSA advice
Hello everyone, I am preparing for the CSA exam and would appreciate any advice that you can give. Thank You.
