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Hello all, Making my first forum post as I see so many others already have. I'm excited about the ServiceNow learning platform and using this to level up my career. I'm part of the project team for my company as we look to move to ServiceNow next yea...
I noticed something odd when I saw a few ITIL-granted users leave recently—their group memberships were cleared, but their inherited roles were still linked to their accounts, with records on the sys_user_has_role table, of course. Typically, I woul...
Hello everyone, we are currently in a situation where we want to adjust the 'From' & 'Reply-To' address for certain email client templates. For that we created a record on the sys_email_client_from_address that is referenced from the respective sys_e...
Hello Everyone, I got the requirement that i need to update the Category value on "change request value" section based on the workflow used by the standard change templates.
As someone whom has a few months experience in SN (no real work but lots of practice and went through SN University last year) what are the trends (if any) that you are noticing that industries expect of you? Is it more Developer knowledge? Is it exp...
Hello, I am having a hard time understanding why, even in Xanadu, the database view cannot be selected as a data source for a simple list. I have PDI which recognizes a test database view as a data source but in the other instance I have it does not ...
Hi everyone, We are running an on-premises instance of ServiceNow in our organization. As part of our monitoring setup, we want to regularly query the "xmlstats.do" endpoint to check system availability and health. Currently, access to this endpoint ...
I need to build a report with the following scenario: a ticket assigned to Service desk was escalated to Client support group A (this time the incident is on hold and on hold reason is escalated to Client; for sctask the state is escalated to Client)...
Would it be possibile to leverage ServiceNow ATF for testing other web-deployed front-end from other application in the Customer portfolio of apps? (different than serviceNow apps , e.g. a Typescript web application)
Hello all, We have a small proof-of-concept data warehouse that is part of a consolidation project for employee records, pulling data from multiple systems, such as AD/Azure Entra and the HRIS system. For the time being, the data warehouse is based...
I’m dealing with a situation where a user wants to share a PA dashboard with another user. They’ve created a report, and in the sharing menu they’re trying to grant access to a new user. The issue is that the search box only searches by the user’s fu...
