Can not find my account.

[kaan93006197541]

"I’m not very familiar with ServiceNow, and I’m currently working on a developer instance. I’m still learning how everything works, so any guidance would be appreciated.

I recently created a new account, but it is not showing up as an option in the caller field when I try to select it in an incident. I'm not sure why my account is missing from the list of available callers, even though it has been set up correctly. Could you help me resolve this issue so that my account appears in the caller selection?

The account is active and does not belong to any group or role. 

thank you...

[Akash4]

Hello,

As the User is active, also make sure if it is not Locked out.

Next you can right click on Caller field > configure > Dictionary > check in tabs the Reference Qualifier conditions. If there are filters applied on Caller field, users are limited, i.e., not all are visible.

Ensure you have populated UserID (sometime Email population also helps).

Happy learning!

[kaan93006197541]

Hey Akash,

the account is active and is not Locked out.

There are not filters applied, you can see it in the attachment.

Where can I see if the UserID is populated ?

Thanks a lot for you support.

[Community Alums]

Hi @kaan93006197541 

Can you please share the screenshot of the user record that you created?

[kaan93006197541]

Hi Aishwarya Naga1,

Which user are we talking about?
that I have created myself ?

[Community Alums]

yes that.