Can someone explain about what are the important topics to covered for cracking interview?

[SUGAGURU]

Can someone explain about what are the important topics to covered for cracking interview? I just had 11 month experience as admin l1 support.

[Dr Atul - LNG · Accepted solution]

Hi @SUGAGURU 

It is tough to say the exact topics, as with 11 months of experience, mainly you should know the basics for SN, i mean to refer to CSA training content along this. Scripting- CS/ BR/ UI action / Flow / Reports are also topics which you should know. 

[Nikhil Bajaj9 · Accepted solution]

Hi Suganya,

Since you are working as L1 Admin so you should focus on all the Concepts. If I will take interview for fresher or under 2 years of experience- I will focus on concepts. If concepts are clear I will select that person and train him/her by other members of the team. So please focus on all Admin activities and concepts - User Management/ SLA/ ITSM / Reports/ Dashboard/ Table Mgmt./ Workflow / Core platform features. Rest it depends on interviewer what he will ask. Better you search Internet few interview questions and prepare accordingly.

Regards,

Nikhil Bajaj

[Dr Atul - LNG · Accepted solution]

Hi @SUGAGURU 

It is tough to say the exact topics, as with 11 months of experience, mainly you should know the basics for SN, i mean to refer to CSA training content along this. Scripting- CS/ BR/ UI action / Flow / Reports are also topics which you should know. 

[Nikhil Bajaj9 · Accepted solution]

Hi Suganya,

Since you are working as L1 Admin so you should focus on all the Concepts. If I will take interview for fresher or under 2 years of experience- I will focus on concepts. If concepts are clear I will select that person and train him/her by other members of the team. So please focus on all Admin activities and concepts - User Management/ SLA/ ITSM / Reports/ Dashboard/ Table Mgmt./ Workflow / Core platform features. Rest it depends on interviewer what he will ask. Better you search Internet few interview questions and prepare accordingly.

Regards,

Nikhil Bajaj

[SUGAGURU]

Thank you @Nikhil Bajaj9 , I will start preparing on Basic and concepts

[Sohail Khilji · Accepted solution]

the interview will be based on your experince.

1. Make sure you have excellent communication

2. Build problem solving skills

3. Have critical thinking ability

4. work a lot on your PDI nearly 3hrs a day.

5. Learn to script and know how to build logics for any problem

6. Build some real time projects and solutions.

7. Try to learn more than 1 modules.

8. Know to do REST / SOAP integrations.

9. Understand how servicenow platform is build and know its best practices.

10. Dont give up learning ! 🙂

Wish you all the best ...