Remove Users if No activity in Service-Now
Hello all, I want to remove ITIL role for all the users who has not logged into Service-now for more than 90 days.Can someone tell me how to do this? Regards,Lucky
Forum Posts
List of Applications installed
Does anyone know how to get a list of the applications that are installed in ServiceNow.Like ITOM, ITBM, GRC, etc...I looked at plugins and there are more that I care to type out by hand (over 900+). Was hoping to find an easy way to find all items ...
Creating an incident in SOW. Autosave feature enabled by default?
Hello, my team here has always used the Classic UI for incident management. It was until recently we implemented the Service Operations workspace and I have had to make small tweaks here and there. Using the Classic UI when we create an incident, we ...
Find roles not associated with groups or inheritance that have users assigned directly
HelloWe discovered while researching a different question that one of the roles in our system (sn_change_cab.cab_manager) was set up originally (some years ago), for whatever reason, such that it is not associated with any group, and users have been ...
Behavior makes all questions mandatory and does not hide wanted items
Hi all. I have an issue with a catalog item that I have created - due to the set up all questions in the item appear mandatory, and the ones that are supposed to be hidden based on a specific behavior only hide after clicking around in the drop down...
UI Page
What is the use of html, client script & processing script in UI page
How To Edit Password Reset Page
When a user needs to reset their password, or a password was generated and they need to set a custom one, they are directed to a login page at /login_cpw.do. Without creating a redirect and building an entirely new page: How can I edit this page (suc...
Set the Watch List on TASK Based on List Collector Variable Selection
I have a List Collector variable called u_watch_list (refers to the sys_user table) on a catalog item where the requester can select any user(s) that they want to be added to the Watch List (watch_list) field on the TASK. I have tried several differe...
Resolved! Background script to get list of groups with ITIL role
I need a background script such that it should provide a list of groups that have ITIL role under two cases.1. ITIL role directly added to the group2. ITIL role contained in another role and that role is added to the group
How to revert a changes made by business rule on a table?
If a business rule has made changes to several fields in thousands of records. How could it be reverted?
Resolved! How to assign duplicate tasks to an assignment group automatically as they are created?
Remediate Duplicate Tasks - I just need to know what table/dictionary item I need to list the assignment group so that as these come in as new tasks they auto assign to that group. Right now they do not assign to any group and are easily missed unle...
Resolved! Event registry issues/inquiry
Hi everyone -- hoping for some insight regarding a problem I'm having triggering an event to send an email notification.I created an event called "sc_req_item.updated" and I modified the "Update Request Item" OOB Inbound Email Action to fire the even...
Resolved! How do we archive the sys_email table?
Rejection Workflow activity
I have a new catalog item where it has multiple approver based on the selected item.I need help how to put in the workflow that if one of the group approval rejected the request and the rest are approved, it will still generate catalog task that in ...
How to check the Users sync time
Hi everyone, As we know users will be synchronized from AD to service-now. And the updated field on the user table will provide us the time the users got updated from AD. But my manager is asking if I can contact AD team and ask them whether if they ...
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