Extract a list of affected location
Hi all clever people. I want to extract a list of " affected locations " for every open incident. Can someone please assist? Many thanks Raj
Forum Posts
How does SLA Definitions and Service Commitments all fit together?
Is someone able to confirm my understanding please? If I haven't got this right, then could you provide a business relatable example that's easy to understand please? A service commitment is a promise between a provider and a customer. For example, w...
Native UI vs. Service Portal
Hello SysAdmins, Do you allow your end users such as requestors to access the Native UI? Or are all requestors directed to use the Service Portal/Employee Center? And Native UI is mainly used by the fulfillers/developers?
Resolved! Redirect to Service Portal if the user has Business_stakeholder rule
I'm trying to be able to validate if the user has the business_stakeholder role to send it straight to the Service Portal page and if is someone else go to the respective frontpage like admins or ITILs to the IS View and who doesn't have a role to go...
Setting alphabetical order on Knowledge Feature Articles widget
Hello,I have a request to set the Featured Articles widget to order alphabetically. So far this is the HTML I updated. <div class="kb-article-list"><sp-widget widget="::c.data.template"></sp-widget><div role="listitem" ng-repeat="kb_article in data....
Hide the URL link
Hello experts, I have a URL type field on a form and I am setting up the URL dynamically from the workflow.Is there a chance like, once the user clicks on the url link, then the link has to be disappeared.Because once the user clicks the link, the ac...
how to get the Incident state value under Task status to implement the My work filters
Dear SME'sI have added a new incident state under the Incident status. Ex: I created an incident state called: Vendor Pending While doing My Work filters on the TASK table and My Work module, I couldn't see the new State. Please help me with this.
Resolved! Need to show CR link
Hello All, In the workflow, after a task completion, I am creating a record in a change request table, So, can someone tell me how to navigate the user to the created change request. Because he then goes to the form and clicks on Request approval. R...
Activity Log Toggle Buttons
We have recently upgraded to ServiceNow Utah and I have a user with their Activity Log setup with the Toggle button and ability to collapse or expand Activity entries. This formatter does not work in Dark Mode and I am looking for help in turning thi...
Resolved! ServiceNow Lab Tasks for Practice
Hi Folks, I'm new to ServiceNow and have completed the theoretical course (Full admin course from SAASWITHSERVICENOW) which is a good course available on Youtube now I want to practice some tasks on Instance. Could anyone please share the screenshot ...
How do I list all the tables the belong to the current application scope?
I know how to list all of the system Definition tables. I want to list only the tables the belong to a particular application scope. How can I do this?
Resolved! SNC - ITIL - Resolve Related Incidents [Business Rule]
Hello Community,I was working on Problem Management - Usually All the Incidents Related to the Current Problem will be Auto Resolved right when the Problem is Resolved/Closed, through the Business Rule [SNC - ITIL - Resolve Related Incidents]. I am e...
Resolved! Reporting On Hold average time for a given Assignment Group
Hi, I need to create a report to exhibit some statistics related to TWO SIMULTANEOUS conditions: State = On HoldAssignment Group = XYZ Incident Metric table as is won't help me, since the Definition Values I need are separated from each other. I am s...
Duplicate notifications for approval requests
Hello all,I've been working on this issue for a bit and am running into a wall. the issue is that I have Duplicate "Request approval" email notifications being triggered when a request is submitted for approval. (see snapshot)
