need help Looking at how we can get SNOW to grab the priority o and populate it and take it away from the Helpdesk having to set the priority.Can i set rule that while logging incident snow looks at business criticality of business service and update...
What are the possible questions to be faced in a technical interview for the position of "ServiceNow Tool Consultant"?
Hi,the end user has sent a certificate signed email to our instance and this incoming email appears to be empty.Content type of the email is application/pkcs7-mime; smime-type=signed-data; name="smime.p7m"I attached the screenshot of the email.Becaus...
Hi all, I trying to find out the best practice for granting users access to the ServiceNow APIs so they can GET data to use in their applications outside of ServiceNow. This is not for integration. Do I create an OAuth record in the ‘Application Re...
Hello All, We have a requirement in which we have to modify Field label on a form.Field label=Please ensure that all collaterals/ artifacts (Brochures/ Flyers, White Papers, Blogs, etc.) are submitted and approved at Collabarative publication portal....
Does anyone have information on retention options for ITSM tickets or CSM Cases on the ServiceNow Support portal Knowledge Base? Is there config options to automatically archive or delete cases/incidents?
Hello All,I have a requirement to allow users to resubmit an approval after it has been rejected using Flow. I am currently running in to issues trying to map out a design that will allow me to do this using Flow as it seems like there is no way to l...
Hello All, Good Evening ! Hope you're doing well! This is with reference to ServiceNow Learning. Can someone help me with some pratice paper or case studies? I want to learn servicenow from 0. Meaning, I want to start creating data from 0 for an org...
hi I have installed incident communication plugin and have set up communication plan etc , give the conditions as well (if incident is P2) however am not able to see View Workbench as per in screen shot from video i followed to create it Please help...
Where could I see the priority matrix breakdown for Incidents and SCtasks Thank you
We have some hardware that hasn't accurately been consumed, we have now done a physicalcount of the equipement and the quantity needs to be changed by 50. How can this be done please?
Hi, I need to force owners of expiring knowledge base articles to review them and decide if those should be retired, updated, and published, or keep it published as they are still valid.I found this article Knowledge article expiration date notificat...
Hello,The manager of our HelpDesk used our Dev instance make some major changes to the KB. These changes include Knowledge Blocks that I activated in Dev. After I activate Knowledge Blocks in Prod, what is the cleanest way to move the KB articles (...
Hello All, As the subject says, we have a UI action that is not working in one specific scenario. This UI action is utilized across all TASK records in order to close a task. It hasn't been updated since 2017, which is important to note because the U...
Hi,I have to move some attachments which is in PDF format, from one instance to another instance. when i tried to move as XML its not working.
