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11-27-2024 11:24 PM
Can someone explain about what are the important topics to covered for cracking interview? I just had 11 month experience as admin l1 support.
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11-30-2024 08:45 AM
Hi @SUGAGURU
It is tough to say the exact topics, as with 11 months of experience, mainly you should know the basics for SN, i mean to refer to CSA training content along this. Scripting- CS/ BR/ UI action / Flow / Reports are also topics which you should know.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-30-2024 10:18 PM
Hi Suganya,
Since you are working as L1 Admin so you should focus on all the Concepts. If I will take interview for fresher or under 2 years of experience- I will focus on concepts. If concepts are clear I will select that person and train him/her by other members of the team. So please focus on all Admin activities and concepts - User Management/ SLA/ ITSM / Reports/ Dashboard/ Table Mgmt./ Workflow / Core platform features. Rest it depends on interviewer what he will ask. Better you search Internet few interview questions and prepare accordingly.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
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12-01-2024 03:57 AM
the interview will be based on your experince.
1. Make sure you have excellent communication
2. Build problem solving skills
3. Have critical thinking ability
4. work a lot on your PDI nearly 3hrs a day.
5. Learn to script and know how to build logics for any problem
6. Build some real time projects and solutions.
7. Try to learn more than 1 modules.
8. Know to do REST / SOAP integrations.
9. Understand how servicenow platform is build and know its best practices.
10. Dont give up learning ! 🙂
Wish you all the best ...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
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11-30-2024 08:45 AM
Hi @SUGAGURU
It is tough to say the exact topics, as with 11 months of experience, mainly you should know the basics for SN, i mean to refer to CSA training content along this. Scripting- CS/ BR/ UI action / Flow / Reports are also topics which you should know.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
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11-30-2024 10:18 PM
Hi Suganya,
Since you are working as L1 Admin so you should focus on all the Concepts. If I will take interview for fresher or under 2 years of experience- I will focus on concepts. If concepts are clear I will select that person and train him/her by other members of the team. So please focus on all Admin activities and concepts - User Management/ SLA/ ITSM / Reports/ Dashboard/ Table Mgmt./ Workflow / Core platform features. Rest it depends on interviewer what he will ask. Better you search Internet few interview questions and prepare accordingly.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
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12-02-2024 09:38 PM
Thank you @Nikhil Bajaj9 , I will start preparing on Basic and concepts
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12-01-2024 03:57 AM
the interview will be based on your experince.
1. Make sure you have excellent communication
2. Build problem solving skills
3. Have critical thinking ability
4. work a lot on your PDI nearly 3hrs a day.
5. Learn to script and know how to build logics for any problem
6. Build some real time projects and solutions.
7. Try to learn more than 1 modules.
8. Know to do REST / SOAP integrations.
9. Understand how servicenow platform is build and know its best practices.
10. Dont give up learning ! 🙂
Wish you all the best ...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....