Cannot remove roles from user

Ulrika · ‎10-12-2022

Hello,

I want to remove one of our fulfillers from ServiceNow. However, after removing all groups, there are still roles left and it's not possible to remove them. I found https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793546 but it didn't work following that guide either.

How can I remove the roles?

Thank you in advance,
Ulrika

Community Alums · ‎10-12-2022

Yes, "inherited = true" is the reason. So you have two solution for that. First solution is follow the steps mentioned in the below thread -

Second solution is raise HI portal ticket, so ServiceNow support will help you.

Please Mark ✅ Correct & Helpful, if applicable,

Community Alums · ‎10-12-2022

Hello @Ulrika ,

Have you tried to remove/delete that record from User Roles [sys_user_has_role_] table as mentioned in the kb article.

What issue you are facing while deleting that record from the table?

Please Mark ✅ Correct & Helpful, if applicable,

Ulrika · ‎10-12-2022

Thank you for your reply, I don't have the remove option enabled, it's greyed-out.

Community Alums · ‎10-12-2022

Hello @Ulrika ,

I hope you have admin access and you have checked records in the left side check box which you want to remove.

Ulrika · ‎10-12-2022

Yes absolutely, I have admin access and the records to remove were checked. All roles are marked as "inherited = true" if that possibly is an issue?