Cannot remove roles from user

[Ulrika]

Hello,

I want to remove one of our fulfillers from ServiceNow. However, after removing all groups, there are still roles left and it's not possible to remove them. I found https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793546 but it didn't work following that guide either.

How can I remove the roles?

Thank you in advance,
Ulrika

[Community Alums · Accepted solution]

Hello @Ulrika 

Yes, "inherited = true" is the reason. So you have two solution for that. First solution is follow the steps mentioned in the below thread - 

https://www.servicenow.com/community/now-platform-forum/unable-to-remove-roles-from-users-who-have-i... 

Second solution is raise HI portal ticket, so ServiceNow support will help you.

Please Mark ✅ Correct & Helpful, if applicable,

[Ulrika]

Ah I see, thank you for your solutions!

[Community Alums]

You are Welcome 😀

[Edxavier Robert]

@Ulrika 

Other option will be: 

• Confirm that you have this plugin installed: Contextual Security: Role Management V2 
• Then to go to the sysauto_script table and find this job: Addresses User Has Role Errors
• Execute the job
• Wait until is finish ( you can review the system logs, look for this message: "Finished fix_sys_user_has_role fix job!"