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10-12-2022 12:27 AM
Hello,
I want to remove one of our fulfillers from ServiceNow. However, after removing all groups, there are still roles left and it's not possible to remove them. I found https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793546 but it didn't work following that guide either.
How can I remove the roles?
Thank you in advance,
Ulrika
Solved! Go to Solution.

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10-12-2022 03:36 AM
Hello @Ulrika
Yes, "inherited = true" is the reason. So you have two solution for that. First solution is follow the steps mentioned in the below thread -
Second solution is raise HI portal ticket, so ServiceNow support will help you.
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10-12-2022 03:36 AM
Hello @Ulrika
Yes, "inherited = true" is the reason. So you have two solution for that. First solution is follow the steps mentioned in the below thread -
Second solution is raise HI portal ticket, so ServiceNow support will help you.
Please Mark ✅ Correct & Helpful, if applicable,
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10-12-2022 03:43 AM
Ah I see, thank you for your solutions!

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10-12-2022 05:01 AM
You are Welcome 😀