Career Path For a CSA?

[junebug74]

Hey everyone, I'm looking for some insights on career progression for ServiceNow Certified System Administrators. What does the actual career path look like in practice? Are people typically moving into technical architect roles, implementation consulting, or staying in admin positions but at higher levels? I'm curious about both the technical progression and salary growth potential. Would love to hear from anyone who's been down this path or has seen how it plays out in their organizations. Thanks!

[Dr Atul G- LNG]

Hi @junebug74 

I’m a ServiceNow trainer and happy to share my thoughts on this. ServiceNow is becoming increasingly broad and deep these days, and the best way to kickstart your journey is by earning the CSA (Certified System Administrator) certification. The CSA provides a solid understanding of the platform, its terminology, and core modules. Once you get hands-on experience with the platform through CSA, you can decide on your next path.

Employers value professionals with experience across multiple modules, so it’s important to expand your knowledge and add more products to your portfolio. Consider focusing on areas like ITSM, GRC, HRSD, CSM, or SecOps.

Currently, the training is free, which is a fantastic opportunity. However, the real challenge is gaining hands-on experience. To overcome this, the ServiceNow community is an excellent resource. Dedicate at least 1-2 hours a day engaging with the community — read questions others are asking and contribute your own responses. Over time, this will improve your skills and boost your confidence.

Additionally, mastering scripting is essential if you want to become a developer. There are many courses and exercises available on developer.servicenow.com to help you practice and enhance your scripting skills, which will strengthen your portfolio.

Start with the CSA certification and then choose your next step based on your interests — whether that’s development, becoming a Business Analyst, Change Manager, or Project Manager. A solid foundation will give you the flexibility to pursue any domain you prefer.

[JoseAntoniG]

I was looking for this, thank you to clarify the same question. 

Question, if I've finished the training, where is the voucher? I can see the same menu as the guide explain.

[Dr Atul G- LNG]

Hi @JoseAntoniG 

Once you complete the training and meet the prerequisites, you will receive the voucher in your Now Learning account or via email. Some members have reported issues with the voucher not being visible. In that case, please log a Now Learning support case for the team to assist.

[douglastozi]

Thanks, excellent tip.