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Case record with 'undefined' sys_id

ThunderDev
Tera Guru

‎03-15-2024 05:37 AM

I have stumbled across a old case record that was created way back in 2019. When I copy the sys_id of the record it shows 'undefined' and I am not able to open the case record as it will just timeout. Why would the sys_id be undefined?

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Not applicable
In response to ThunderDev

‎03-15-2024 07:52 AM

Hi @ThunderDev 

 

Please get this validated from your Service Desk Team by checking email notifications. Also, you should reach out to ServiceNow Support Team before deleting the record. Based on their suggestion, you can delete.

 

Please mark me answer helpful and correct.

 

Regards,

Amit

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