Hi, I set up a clone data preserver in our production environment to keep announcement records. The announcement record in the sys_ux_banner_announcement table and is linked to a 'unified navigation' record. Does anyone know how to include the unifie...
My Company has enabled SSO for all of its users. However, we have a requirement to get the list of local accounts that have been setup who can still login using login.do page. How can I get the list of all these local accounts?
Hi everyone, We are running HRSD in Xanadu and I inherited the role of system administrator. I would like to build out a dashboard for myself to give a brief overview of system health (eg. how long transactions are taking, etc). Does anyone have some...
Can you say if using the 'license_subscribed_users table is a viable option?
Hi, does anyone know where the configuration for the 'Recalculate Risk' link in the Service Operations Workspace is? Or even better, how to disable this functionality? It's not working, and we don't want to use the feature anyway. Many thanksMax
What's an easy way to identify large tables (by number of rows and columns) in a database? Background:According to the following documentation, using database views that include large tables negatively impacts performance. As a system administrator, ...
Hello Team, We are implementing the Service Graph Connector for Microsoft Intune in our instances. Our CMDB team is not yet ready to import this data into the CMDB. We noticed that the integration is being placed in the import data table before it g...
I've been struggling with this one and trying to find out what's happening where. I have two (2) data filtration records, which are working as expected when viewing the table list for the respective tables (sc_task & sc_req_item); however, report lis...
Hi All,Looking for sequence and steps after a instance is upgraded to a new release.Once the instance is upgraded, do we first address the skipped records and then update applications(update plugins via plugins > notifications>App updates) ORUpdate ...
On incident form whenever I change the caller, His manager autopopulate in the string feild
Good morning, As the subject already stated, but why should this be a good or bad idea? Why not populate by API? KR Henk
Hello all, Good day!!For a string type of variable, I have written code to validate if the user is giving correct oracle number or not.When I give correct Oracle number, the Customer name and Region are auto populating as expected.But when I give wro...
I have a user that is wanting to see all of the tickets that are submitted by another user. I gave him the delegate role, so he is getting the emails and alerts for the other users tickets. But he is wanting to be able to log into the ServiceNow port...
In Xanadu, assigning the role ‘flow_designer’ to developer is no longer sufficient to edit Flows with Stages due to an access error. Do you know what roles are needed to configure a working non-admin user to be able to edit Flows? Error:Insufficient ...
There is a specific request item, that we do not want to clone to lower environments. Can I use Preserve Data in the target instance to accomplish this?
