Forum Posts
LDAP looking at samaccountname - Need to change to ObjectID
Our ServiceNow instance was set up many years ago and as far as I can tell it is creating new user accounts based on the samaccountname in AD. This works well, every new account created in AD gets an account created in ServiceNow. The issue we have ...
Resolved! I want to hide the "Action" button on the Knowledge Portal
I would like to hide the "Action" button on the knowledge portal screen.Is this possible?I would like to prevent knowledge record creation from the portal screen.
Create Dynamic Filter to show manager of assignment group all tickets in their groups
I would like to set up a dashboard with a report that shows all tickets assigned to groups that the viewer is a manager of. Is it possible to create a dynamic filter for this that can be applied to a report?
Notification Issue: Inconsistent Triggering on Case Closure
Hi All, I have a notification set up to trigger when a case is closed. However, it doesn’t always work as expected, some cases close without triggering the notification, while others do trigger it as intended. When to Run info:- Inserted = false- Upd...
ATF - Validate Outbound Email step
Hello, How can I add a validation to confirm that email was sent to the members of the assignment group of the record created? Thanks
CSA voucher
Hi Everyone, I have completed all the mandatory learning for to get CSA voucher however one prerequisites not getting completed, I tried to find out the issue but not able to understand can any one please guide me.In three prerequisite 2 are complete...
Hi
Posting my first System Administrator post.
Resolved! Group Members Review
Hi, Due to access policies within my org, we need to have a process which ensures that application access is reviewed at least quarterly. Currently we have a scheduled job which sends an email to all itil group managers with a dynamic report to show ...
Service Status Subscribe Widget
Hello,We are looking at configuring the 'Business Service Status' widget to track Outages, Planned Maintenance etc. Within this, when you open a Business Service, it gives you the option to Subscribe to updates using the Service Status Subscription ...
UIB Link to destination event
Hi all,I’m working on a dropdown component within a workspace, aiming to open a new record form when a specific item is selected. The dropdown has a static list of items, and I’ve added an onSelect event that links to a record destination. However, t...
Resolved! The default sort order for records
If you don't set a sort order for a flow's "Find Record" action, which field will it be sorted by?I think it's the creation date and time, but is this mentioned in the product documentation?I haven't been able to find it.
Resolved! About publishing and versions of flows
I created a subflow in the Flow Designer.After publishing it once, when the flow was run while being edited, it ran with the published information.The flow being edited is in "draft" status.However, even if a user with admin privileges performs the s...
When exporting dashboard to pdf email recipient is empty
HelloWhen exporting a dashboard to pdf there is an option to send by email (see images below) but when i click on export the email that is generated is without recipient, this is on a pdi instance.
