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SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
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Forum Posts

Section collapsing in SOW

Collapsed sections in the Incident (Details) form are driving our support agents nuts. They will inadvertently collapse a section and hunt up and down for the field they want to view/amend. Eventually they find that it's in a collapsed section, locat...

Automating Hardware Provisioning for New Users

Hello, I received a question to see if we can automate hardware provisioning based off of Job Title, which we currently have as a reference field in the User profile. Essentially the goal is that when a user record is created in ServiceNow, a workflo...

Activity stream on knowledge article

Is it possible to use the activity stream to capture items within an individual knowledge article? In my company's configuration, I can see the Activity tab on the knowledge article (platform view) but it doesn't seem to be functioning (see screensho...

ATF tests

Hi everyone, I am doing ATF tests for first time, I am having issue validating choice list of a field on an incident form. Can anyone help me solve this issue??

Siris by Tera Contributor
  • 670 Views
  • 7 replies
  • 2 helpfuls

CSA related

Hello, A colleague took the csa exam prior to entering the skillsbridge program. He passed the exam but it is not being recognized and well he has to retake. One would say well the voucher is free so he should just retake and well that voucher could ...

DebraE by Tera Contributor
  • 484 Views
  • 2 replies
  • 0 helpfuls