Collapsed sections in the Incident (Details) form are driving our support agents nuts. They will inadvertently collapse a section and hunt up and down for the field they want to view/amend. Eventually they find that it's in a collapsed section, locat...
I've set up a Delegate Admin role and assigned it our help desk lead. If any users are on vacation we need to set up delegation so approvals aren't stuck for weeks. Delegation can go to managers, co-workers, corporate employees, or someone in ano...
Hello, I received a question to see if we can automate hardware provisioning based off of Job Title, which we currently have as a reference field in the User profile. Essentially the goal is that when a user record is created in ServiceNow, a workflo...
Hi! Slowly ramping my knowledge, and I absolutely enjoy the Now Learning, plus the great community around it!There's also a plethora of additional content out there by experts, but depending on when the content was created, I struggle to follow along...
Reference: https://youtu.be/p6V7XCO3mUs Hello Everyone,I need help with limiting what information shows up in two custom fields I created that extend from the Task table:Floor (u_floor)Room (u_room)I the floor field to only reference the parent locat...
To determine the impact of setting a field to mandatory,I would like to know the screen or function that I can check this.
I am new in the ServiceNow Ecosystem and looking for an online course to help me develop.
Hello.I would like to inquire about how I can obtain the intermediate and root certificates that are signing the InstancePKI-Issuing-CA certificate.Any guidance you could provide would be greatly appreciated.Thank you very much for your assistance!
Is it possible to use the activity stream to capture items within an individual knowledge article? In my company's configuration, I can see the Activity tab on the knowledge article (platform view) but it doesn't seem to be functioning (see screensho...
Hi everyone,Please help me out to add cancel button to end user on the record producer of custom application. I've tried with the following widget code but unfortunately I'm getting following error as "client controller must contains the javascript ...
Hi everyone, I am doing ATF tests for first time, I am having issue validating choice list of a field on an incident form. Can anyone help me solve this issue??
i am now approaching the career path of ServiceNow, i don't like coding work, not familar with Java script.Not sure which one is better fitting to me? Change Adoption Specialist or Business Process Analyst? Can someone tell me what a Change Adoption ...
Hello, A colleague took the csa exam prior to entering the skillsbridge program. He passed the exam but it is not being recognized and well he has to retake. One would say well the voucher is free so he should just retake and well that voucher could ...
Newly minted CSA looking for the right courses for success...any suggestions?
Hey All! Going to try and explain this the best I can. Our leadership is asking why a specific INC number is missing from the Incident table. I have tried to explain that ServiceNow assigns ticket numbers when an INC is created, but that ticket numb...
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