Chat Summarization is not updating in the chat summary once we end chat

[Kidambi]

basically as per the documentation once we accept any live agent chat and after the completion the chat the agent selects end chat and then the summarization of the chat would automatically update in the chat summary of the interaction which is not happening can someone help on this ?

https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/now-assist-itsm/tas...

[Shraddha Kadam]

Hello @Kidambi ,

Please see the below article and see the comment from NatsukiO - 

https://www.servicenow.com/community/now-assist-forum/chat-summary-is-not-possible-because-the-setti...

[Binnie]

Hi @Kidambi ,
Sorry for bothering you,
I faced the same issue..., Have you gotten any ideas to solve it?
Many thanks in advance.