When you use "/Summarize" in the Quick action, the following error appears:
「Chat summaries won’t appear until your IT administrator completes all the required steps involved in the setup. View setup」
I don't know what settings I don't have enough, so please let me know.
Hello ! @anubhavkapoor76 , @Amit Verma , @abirakundu23 , @GlideFather
You can now play a "chat summary."
I contacted ServiceNow Support to resolve the issue.
The problem has been resolved by adding the function-getCapabilityName definition for Script Include > GenAIPreprocessor.
The contents of Line 37 in "Now LLM Integration" in the subflow - Action 19 have also been revised below.
if (fd_data._13__genairesponsepostprocessor.status_code == 0 || fd_data._13__genairesponsepostprocessor.status_message == "Success") {
The root cause is unknown, so we are still investigating it 😞
