Is it right ? Explain how to configure a custom filter for a list view in ServiceNow, including the main steps and a practical example.
To configure a custom filter in a list view, navigate to the desired list view, such as the "Incident" module. At the top left, you will find the filter icon, represented by a funnel. Clicking on this icon opens the filter panel, where you can define the criteria to apply.
In this section, you need to select the field, then choose an operator, such as "contains," "starts with," etc., and enter the desired value. Once the filter criteria are configured, click the "Run" button to display the records that match the defined criteria. The results will automatically appear based on the applied filter.
Additionally, you can save the filter by clicking on it again, selecting "Save," and adding a specific name in the "Save as" field.
For example, to filter Incident records to display only those that are "Active" and have a specific "Incident State," go to the "Incidents" module, click the filter icon, select the "State" field, choose the "is" operator, and enter "Active." Then, click "And" to add another criterion, select the "Incident State" field, choose the "is" operator, and enter "New." After clicking "Save," the filter will be saved for future use.
This way, a custom filter for the List View is configured.
