Resolved! Mandatory in Policy Exception config is grayed out
Hello Everyone,How to enable the Mandatory check box?Currently it is grayed out. I already look for policies or BR, but no found.
Forum Posts
Not able to populate dynamic field value to description through HR Template
HelloI have a Requirement where i need to create HR Template and HR Agent will be using this template while creating HR Task manually. In HR Template i am populating Rich description field. In this field i need to show some field values from parent t...
Resolved! SLAs are not getting attached to incidents in production
We have created new sla definitions which are working fine in sub-prod instances but not in productions, we move the slas today.I followed all the trouble-shooting articles regarding this provided by servicenow but nothings seems to fix it. My start ...
Resolved! HRSD Roles Question
Hello! I had a quick question about HRSD roles. Am I correct in my assumption that: HR Admin contains all of the roles of HR Manager which contains all the roles HR Basic? Just wanting to make sure I understand that correctly. Thank you!
emails not making it to gmail
we've recently started getting complains from our customer service reps that customers are not receiving emails from servicenow. this is new and was working fine in the past. we do spoof our outgoing emails but have had the spf records in place for...
How(step by step ) to create a module with link type as content page?
How(step by step ) to create a module with link type as content page? Also how to enable/view the content administration in all menu of servicenow
Prevent Approval from requestor - Requested Item
Hello, I have a catalog item, which goes to group approval when the requested item is created. I want to prevent a requestor who is part of the approval group from approving their own requested items. I'm currently using flow 'Ask for approval' I cur...
Global Developers without Admin Rights
Hello Community, In our environment we have multiple development groups, developing across both Scoped and global applications. I am trying to develop a methodology that keeps us from having to give developers full admin privileges. I am curious ...
Best Practices
I'm curious to know how you all manage and maintain your instances? Can someone share a best practices with me, i'm really new to the Admin side of ServiceNow and could use all the help out here! Thank you all in advance.
Configuring Form Record Presence component in UI Builder to make avatar presence in CSM Workspace
Hello community,Were anyone able to make avatars presence on CSM Workspace? Following the below link, there a component named "Form Record Presence" where you should be able to do such, however I'm not sure how to configure this in UI Builder when I ...
The universal transfer button is not coming in the universal request form
I have installed the universal plugin. After that, I am trying to transfer from universal form, but the transfer button is not enabled. In the agent's workspace, it is coming. How can I enable the transfer button in the uniform request form?
Instance access
Dear esteemed experts,As a newcomer to the ServiceNow Partner Portal, I am currently attempting to gain access to our company's instances. Regrettably, I have encountered an issue where the system indicates that I need access privileges, and even our...
Workspace List menu contains duplicate 'modules' (lists)
Workspace List shows duplicate 'modules' for each list. For example, The Compliance Library list shows two Authority Document selections and, when clicked, they show different 'lists.' Same with Citations, Control Objectives, etc. See attached sc...
How to send survey to a user once per a week
Hello All, We have a requirement to send survey to user once a week for all his incident resolved in that week
