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Resolved! Why Assign ITIL Instead of SN_Incident_Write?

If we're wanting to allow some users the ability to update and resolve records on the Incident table, which role would be best and why? It seems the SN_Incident_Write role would be more limiting while accomplishing the goal while ITIL provides far mo...

List of Applications installed

Does anyone know how to get a list of the applications that are installed in ServiceNow.Like ITOM, ITBM, GRC, etc...I looked at plugins and there are more that I care to type out by hand (over 900+).  Was hoping to find an easy way to find all items ...

Community Alums by Community Alums  
  • 4084 Views
  • 4 replies
  • 2 helpfuls

UI Page

What is the use of html, client script & processing script in UI page

atanufghosh by Tera Contributor
  • 1595 Views
  • 3 replies
  • 0 helpfuls

How To Edit Password Reset Page

When a user needs to reset their password, or a password was generated and they need to set a custom one, they are directed to a login page at /login_cpw.do. Without creating a redirect and building an entirely new page: How can I edit this page (suc...

Resolved! Background script to get list of groups with ITIL role

I need a background script such that it should provide a list of groups that have ITIL role under two cases.1. ITIL role directly added to the group2. ITIL role contained in another role and that role is added to the group

gunashalini by Tera Contributor
  • 1003 Views
  • 2 replies
  • 1 helpfuls

Resolved! Event registry issues/inquiry

Hi everyone -- hoping for some insight regarding a problem I'm having triggering an event to send an email notification.I created an event called "sc_req_item.updated" and I modified the "Update Request Item" OOB Inbound Email Action to fire the even...

jMarshal by Mega Sage
  • 1874 Views
  • 5 replies
  • 1 helpfuls