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Resolved! SLAs are not getting attached to incidents in production

We have created new sla definitions which are working fine in sub-prod instances but not in productions, we move the slas today.I followed all the trouble-shooting articles regarding this provided by servicenow but nothings seems to fix it. My start ...

Resolved! HRSD Roles Question

Hello! I had a quick question about HRSD roles.  Am I correct in my assumption that: HR Admin contains all of the roles of HR Manager which contains all the roles HR Basic? Just wanting to make sure I understand that correctly. Thank you!  

Justin W by Tera Contributor
  • 1775 Views
  • 2 replies
  • 1 helpfuls

emails not making it to gmail

we've recently started getting complains from our customer service reps that customers are not receiving emails from servicenow.  this is new and was working fine in the past.  we do spoof our outgoing emails but have had the spf records in place for...

wbwb by Tera Expert
  • 1201 Views
  • 2 replies
  • 0 helpfuls

Prevent Approval from requestor - Requested Item

Hello, I have a catalog item, which goes to group approval when the requested item is created. I want to prevent a requestor who is part of the approval group from approving their own requested items. I'm currently using flow 'Ask for approval' I cur...

Richo1 by Tera Expert
  • 1231 Views
  • 2 replies
  • 0 helpfuls

Global Developers without Admin Rights

Hello Community, In our environment we have multiple development groups, developing across both Scoped and global applications.   I am trying to develop a methodology that keeps us from having to give developers full admin privileges.   I am curious ...

Community Alums by Community Alums  
  • 594 Views
  • 1 replies
  • 0 helpfuls

Best Practices

I'm curious to know how you all manage and maintain your instances?  Can someone share a best practices with me, i'm really new to the Admin side of ServiceNow and could use all the help out here! Thank you all in advance.

Instance access

Dear esteemed experts,As a newcomer to the ServiceNow Partner Portal, I am currently attempting to gain access to our company's instances. Regrettably, I have encountered an issue where the system indicates that I need access privileges, and even our...

Ubong by Kilo Contributor
  • 1290 Views
  • 3 replies
  • 1 helpfuls

Workspace List menu contains duplicate 'modules' (lists)

Workspace List shows duplicate 'modules' for each list.  For example,  The Compliance Library list shows two Authority Document selections and, when clicked, they show different 'lists.'  Same with Citations, Control Objectives, etc.  See attached sc...

Community Alums by Community Alums  
  • 721 Views
  • 1 replies
  • 1 helpfuls