Configure Auto Assignment Group on Tickets Generated from ServiceNow Service Portal

[BenFan]

Hi,
 
How can I configure Assignment Groups to be automatically assigned when a caller submits an incident ticket from the Service Portal?
 
I broke the auto-assignment process for the Service Portal after relocating some of my categories, subcategories, and assignment groups.
 
For an incident record within SN, you can configure this process by using the Assignment Lookup Rules found in the System Policy; however, this doesn't apply when a caller generates an incident ticket from the portal.

See Screen Captures.

[abirakundu23 · Accepted solution]

Hi @BenFan ,
You can simple create Assignment Rule where mention your condition like categories and Subcategories and set Assignment group after submit "Assignment Group" will set automatically.

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