Configuring External Search Source in Employee Center

[MichaelCreatura]

Hello,

Following this article - https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/task/search-s... I have created the below Search Source to lookup Knowledge Articles in another instance of ServiceNow we use. 

Below is the content in the article that I have pasted into the 'data fetch script field', the highlighted I will change the name of the instance I would like to refer to.

Do I need to add anything else to the data fetch script? I have been given a username and password service account to access but I am unsure where this goes. 

This is what I have in the 'facet generation script' field:

Thank you for any assistance! 

[MichaelCreatura]

I've managed to get it to show in the Service Portal (not Employee Center) but get the below:

But on clicking the record:

Thank you for all your help! 

[sushantmalsure · Accepted solution]

does your user have sufficient roles to read those article in the question now. So can you confirm what all your user has (in external system)?

[MichaelCreatura]

Hello @sushantmalsure 

Yes, it is strange - when I search a KB number or text it finds the record:

But when you click on the record above it then says 'No Record Found'.

However, if you type your search query in and do not click search, but instead click one of the options it opens a new tab with the record displayed:

Any help is appreciated! Thank You! 

[MichaelCreatura]

@sushantmalsure did you manage to look at why when I click on a search result it shows as 'Record Not Found'?