My org prefers the use of another CMDB to using ServiceNow and ServiceNow Discovery. What would be the best way for me to broach the topic of making the switch? Would it be worth it, if what we have is already "working?"
Hi All, We have a number of users that are allocated subscriptions via license. They no longer require the fulfiller role but they still need access so they can raise tickets via the portal.When going to their user, remove from subscription is greyed...
What is the role of the Operations page in Flow monitoring?A. Timeline launch details,B. Visual design,C. Timeline tasks only,D. Execution details for runs
Hello,Does anyone encountered this kind of issue for new user with ITIL role in ServiceNow?The date is not in the correct format although the settings are correct.
Hi @Everyone, I have a scenario where we have categories and subcategories for a catalog item. These both categories and subcategories are stored in a custom choice table. The issue here is that when we select the category in portal, we are able to...
Hello team,Any body completed on CIS Platform analytics?
Just a tet
Hello everyone, We are currently facing a critical issue in our production instance and would like to know if other customers have encountered similar behavior.Problem Summary:We have identified multiple outbound emails that exhibit the following beh...
I have assigned two roles to the user: Business Stakeholder and Case Viewer.Our primary requirement is for these users to have read-only access across ServiceNow, including:IncidentsProblemsChange RequestsAll other ITSM recordsCustomer Service CasesW...
Since setting up Virtual Agent we always planned to go through our forms and set them to Virtual Agent compatible, but never actually completed the task.With this setup the VA would go through the form with the user and place the request for them.Wit...
I need your help with a Control-M integration.Use Case:When a catalog request is raised in ServiceNow, job details are provided in JSON format based on business requirements (OS/MFT). Once the RITM is approved, a standard change request is automatica...
Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.).... Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking ...
My HR team has asked for a way for them to have better visibility across teams. Their pain point is mainly around terminations. The current process they follow is that for every term, they assign a task to someone on the Employee Relations team to co...
We have a data source with an excel file and transform map setup in ServiceNow. We attach a new file and run the import once every week. We want to automate it. ServiceNow is cloud based. The file is located in our on premise secured network. We also...
can we edit widgets of performance analytics dashbord - if yes please provide me solution in detailed
