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Migration from Zing to AI Search

First off, I'm following the guided setup, and I've gone through this process on two instances already, but having been through twice now, I'm not sure I'm doing this the best way.  The main issue is that when I try to migrate my ServiceNow search fr...

Business Stakeholders license uses

We have a large amount of applications supported in the company, many of which have specific roles and permissions granted based on a users region, job position, departments etc. There are ongoing efforts to define all these roles, however many of th...

Selben by Tera Contributor
  • 941 Views
  • 3 replies
  • 0 helpfuls

Discovery refresh

As discovery updates refreshed directly into the CMDBs can you setup alerts or flag manual approvals as this may mask a hardware failure.

kenoneill by Tera Contributor
  • 451 Views
  • 1 replies
  • 0 helpfuls

Developer handshake

What documentation do you recommend we gather from Developers when they deploy changes to our environment so we can provide ongoing support in BAU

Add custom button in My Tasks page ServiceNow portal

Hello,Implementing reimbursement management. I have 2 tables Expense Request and Line of Items both are child table of Task. Employee must be able to enter single or multiple line items under single request number.When a request is created, for Manag...

ShivangiC by Tera Contributor
  • 568 Views
  • 4 replies
  • 0 helpfuls

Normalizing Company name on user table

How can we normalize the company name in the user table? Our identity management software feeding SN also feeds other applications which use variations on company name to categorize users. This means we have users with "ABC" and "ABC-Student" as a co...

MBMRED by Tera Contributor
  • 645 Views
  • 2 replies
  • 0 helpfuls

Show custom skill on incident page.

HI ,I have developed a custom skill ,i want to show this like we have the "incident summarization" shown on the incident page. Any body has done, Please let me how to do do this.  

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Career Path For a CSA?

Hey everyone, I'm looking for some insights on career progression for ServiceNow Certified System Administrators. What does the actual career path look like in practice? Are people typically moving into technical architect roles, implementation consu...

junebug74 by Giga Contributor
  • 1566 Views
  • 10 replies
  • 24 helpfuls