CSA Exam

[kcoomans]

Hello community,

How much experience should you ideally have before embarking on the CSA exam.  What volunteering do you look for to find opportunities to learn about the platform.

Many Thanks

Karl

[JaeggerLegane]

If you've never developed or administered ServiceNow before, I would recommend about 2 months working with ServiceNow before going for your CSA exam.

If you don't have ServiceNow at your current company, request a PDI via the ServiceNow website and practice the basics on a daily basis.

Furthermore, I'd also suggest to do ITSM-related learnings in the Now Learning platform since there's quite some overlap with the CSA course and will further help your learning.

Useful links:
https://developer.servicenow.com/dev.do

https://nowlearning.servicenow.com/lxp/en/pages/servicenow

[Ehab Pilloor]

Hi @kcoomans,

You can start with little to no experience of working on ServiceNow provided you have gained an thorough understanding of ServiceNow platform, the contents of ServiceNow Administrative Fundamentals and use cases. I would recommend working on PDI for practice and using quizlets available online for preparing for CSA.

CSA is the starting point for anyone entering ServiceNow ecosystem. If you plan on learning development, you can get user stories in Now Create to help you gain experience and practice well.

If you found my reply helpful, please mark it as solution/helpful.

Thanks and Regards,

Ehab Pilloor

[Danish Bhairag2]

Hi @kcoomans ,

Ideal experience for taking the Certified System Administrator (CSA) exam in ServiceNow can vary, but a solid foundation would typically include:

1. **Basic ServiceNow Knowledge:** Familiarity with fundamental concepts, such as tables, fields, forms, and lists.

2. **System Administration Skills:** Understanding user administration, roles, permissions, and system properties.

3. **Configuration and Customization:** Experience with configuring and customizing ServiceNow instances, including business rules, client scripts, and UI policies.

4. **Scripting and Automation:** Basic scripting knowledge using JavaScript within ServiceNow, including server-side and client-side scripting.

As for gaining experience, consider the following opportunities:

1. **Training Courses:** Attend ServiceNow training courses or online tutorials to get hands-on experience with the platform.

2. **Online Sandboxes:** Utilize ServiceNow's developer instances or personal developer instances to practice and experiment with configurations.

3. **Community Forums:** Engage in the ServiceNow community forums to learn from others, ask questions, and share knowledge.

4. **Volunteer Projects:** Seek volunteer opportunities within your organization or through community initiatives to work on real-world ServiceNow projects.

Remember, practical experience is key, and the more exposure you have to real-world scenarios, the better prepared you'll be for the CSA exam. Additionally, ServiceNow provides detailed exam blueprints that outline the topics covered, which can guide your preparation efforts.

Thanks,

Danish

[Madtap823]

Great input, I had a similar question regarding the CSA, and this feedback is very helpful.  thank you