Hi all,There is one requirement, in that incident form , when the caller field user is the "Testing" group then field message should be populated under subcategory field. I have created the onchange script but it's showing some error in the form,var ...
How to enable this option where I can see what scope I am working on?
We are new to ServiceNow and are interested to learn how others are managing groups and group membership. The recommendation that we've heard from our implementation partners is that groups and group membership should be managed in Active Directory a...
Hi everyone, I just upgraded to Utah and crypto module is showing up below the application scope.We did not have this activated on the previous version. If there is anyone who may have some knowledge on this and can point me in the right direction -I...
Our ServiceNow instance was set up many years ago and as far as I can tell it is creating new user accounts based on the samaccountname in AD. This works well, every new account created in AD gets an account created in ServiceNow. The issue we have ...
I would like to hide the "Action" button on the knowledge portal screen.Is this possible?I would like to prevent knowledge record creation from the portal screen.
I would like to set up a dashboard with a report that shows all tickets assigned to groups that the viewer is a manager of. Is it possible to create a dynamic filter for this that can be applied to a report?
Hi All, I have a notification set up to trigger when a case is closed. However, it doesn’t always work as expected, some cases close without triggering the notification, while others do trigger it as intended. When to Run info:- Inserted = false- Upd...
Hello, How can I add a validation to confirm that email was sent to the members of the assignment group of the record created? Thanks
Hi Everyone, I have completed all the mandatory learning for to get CSA voucher however one prerequisites not getting completed, I tried to find out the issue but not able to understand can any one please guide me.In three prerequisite 2 are complete...
Posting my first System Administrator post.
Hi, Due to access policies within my org, we need to have a process which ensures that application access is reviewed at least quarterly. Currently we have a scheduled job which sends an email to all itil group managers with a dynamic report to show ...
Hello,We are looking at configuring the 'Business Service Status' widget to track Outages, Planned Maintenance etc. Within this, when you open a Business Service, it gives you the option to Subscribe to updates using the Service Status Subscription ...
