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Create freeform visual task board

I am having problem locating  creating new freeform visual task board? Create a new freeform visual task board.Name the board My Incidents.Rename the first two lanes In Progress and On Hold.Delete the lane named Done.

Kingkel25 by Giga Contributor
  • 2204 Views
  • 7 replies
  • 4 helpfuls

Restrict READ certain attachments on sys_attachment - ACL

Hi SysAdmins, I am trying to restrict read rights to users without a particular role on the sys_attachment table.  I have the operation set as readAdmin override uncheckedTable Name is sys_attachment --None-- Requires role: my custom role. When I imp...

zynsn by Tera Expert
  • 745 Views
  • 1 replies
  • 1 helpfuls

Resolved! Dashboard Widget

Is it possible to adjust the icon to left side so that the display is just in one line? Currently this is the settings I tried to change the Size - Ig to 1, it became like this  

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Vengeful by Mega Sage
  • 1332 Views
  • 3 replies
  • 4 helpfuls

Resolved! End flow and subflows associated with a record

Hi does anyone know if there is a way to end a flow and any subflows  that is running against a record if the user cancels the record.  I have a few wait conditions etc. that will never run if the user cancels the record. Many thanksMax 

CCZMAX1 by Mega Sage
  • 1322 Views
  • 3 replies
  • 3 helpfuls

Resolved! Mass removing uninherited roles from users

I just completed a role audit of all of my users and have restructured our groups to assign roles instead of assigning them directly to users. I'd like to remove all uninherited (inherited=false) roles from all users that are imported from our LDAP i...

jMarshal by Mega Sage
  • 750 Views
  • 3 replies
  • 2 helpfuls

Allowing users access to Agile Board who aren't in the group?

We have a use case that has cropped up a few times lately that just doesn't seem like something the Agile module covers.Employees a few levels above would like access to a group's sprint board, without actually being added to the group (as they aren'...

Kezza by Tera Expert
  • 1609 Views
  • 7 replies
  • 2 helpfuls

Resolved! How do I create a new user on a trial developer account?

I am working on a customer proof of concept where I am linking ServiceNow to Amazon Q for an AI chatbot that includes the customer's ServiceNow data.  To do this, I signed up for a developer instance of Service Now, and I am able to access it, and na...

Feiock by Kilo Expert
  • 1865 Views
  • 7 replies
  • 2 helpfuls

How to expand who can reassign assignment group

Currently on our instance, only the admins and the users in the current Assignment Group can re-assign to a different assignment group. Where is this managed to where I can add more users (or a set group) access to be able to reassign no matter where...

Brent Cox by Giga Guru
  • 674 Views
  • 4 replies
  • 0 helpfuls

I want to hide the "Now Experience Framework" menu

I don't want users with the "itil" role to see the "Now Experience Framework" menu.I thought about adjusting the application menu and module roles, but I couldn't because they were protected. Does anyone know a good way to do this? 

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bonsai by Mega Sage
  • 480 Views
  • 3 replies
  • 0 helpfuls

Resolved! Roles Not Removing from User

I'm trying to remove roles from a user, but they're not being removed.[Image 1] This is the user I want to remove roles from. [Image 2] I've removed the roles in the Edit Role section and saved. [Image 3] The roles are still listed in the Related lis...

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yana7 by Tera Contributor
  • 1728 Views
  • 13 replies
  • 2 helpfuls