Hi all,I’m new to ServiceNow and currently learning the platform . I ran into an issue while creating a filter and need some guidance.I created a filter called “SEV1 OPEN INC” under the Filters option while logged in as a System Administrator. Howeve...
Hi experts,We have a requirement.Users are divided into two companies ABC and XYZ1. Agents from ABC should see only cases belonging to these ABC company users.2.Agents from XYZ should see only cases belonging to these XYZ company users.3. There shoul...
I have a requirement from one of our catalog item (New User Account Request).The workflow of this is once approved, it will generate the 1st task = Access Provisioning - Domain.Then once the Access Provisioning - Domain is closed, another tasks are g...
I have a catalog item then created a catalog client script and Script Include. I used onSubmit since I am not using Service Portal.This is to check if the new hardware has existing record. If existing, it will not proceed with the request.If not, it ...
Hello all, I am trying to create a requested item, from the scripted REST API.So, for this, I have created a Scripted REST API and I created a resource, with POST method and written a script.After that, when I clicked on Explore REST API related link...
Hello all, Good evening.I have gone through the Scripted REST API docs, and I understand from it like, if we want to create our own APIs, then we will be going with it.and currently, a guy from the third-party tool is using the catalog item to raise ...
a user is complaining that they are seeing a blank page, when they click create new, from your custom inventory application. you have confirmed that they can see the inventory application, and the create new module on the application navigator. what ...
We have an offboarding request that has a specific variable to document the "termination date" of the account. Is there any way I can run a report on the tickets that are closed after this date? I tried doing a "closed 1 day after" but it doesn't see...
I hope you all doing great and having a great time with SN!
We're trying to use the Oracle PeopleSoft spoke in Workflow Studio to integrate our ERP and ServiceNow. Everything seems to be connected and configured properly. Some of the delivered actions and subflows work fine. We're having issues creatin...
I have a catalog item to enroll new hardware product.What should I do to check if the product is existing and prevent to submit the request.For example this one: The hardware product is already existing. I want to show an info message to the requeste...
I'm getting an error message when trying to update a record. How can I debug the issue?
How can I create a custom script include to retrieve the name of the current user's manager in ServiceNow?
In CSM we have a table, which is extended from the 'Task' table.On the dictionary collection for our table we have added the 'email_client=true' attribute.The 'Compose Email' button is visible and the compose section on our form also shows the email ...
Hello, I am trying to create a data base view to combine the history of the changes(from the audit table sys_history_line from in the related tab screenshot attached) to a field from the CHG record with the rest of the CHG record for easier reporting...
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