CSA exam

[Zeba Bidiwale]

I am preparing for my CSA certification. Please suggest on the topics to focus on from the exam pov.

Thanks

[Dr Atul G- LNG]

Ho @Zeba Bidiwale 

Tips for the CSA Exam (Certified System Administrator)

CSA is the first and foundational exam in your ServiceNow journey. Here are some tips to help you prepare effectively:

• Study the training material thoroughly – Go through it line by line, word by word, at least 2–3 times.

• Practice the labs multiple times – Do each lab 3–4 times. Don’t just complete them; carefully read and understand the instructions as well.

• Follow the official eBook – Review it thoroughly at least 2–3 times to reinforce your understanding.

• Consider supplementary courses – Some candidates have found Udemy courses helpful for additional practice and clarity. 

• Watch my experience video – I’ve shared my own preparation journey and tips here:
  https://youtu.be/60KXCXXHW7M

Good luck on your CSA journey!

[Muna Hassan-Sey]

Hey There Zeba!

Here’s what I used to prepare for the ServiceNow CSA exam:

Free resources:

1. The on-demand ServiceNow Administration Fundamentals course through ServiceNow University
2. The accompanying Inkling eBook—read it carefully and master the material
3. The ServiceNow Professional Development Group (SNPDG) on Discord, which offers regular study sessions and community support

Paid resources:

1. Faith Holmes’ CSA Exam Prep Course on Udemy
2. MeasureUp practice exams

Whether you use paid or free resources, the most important thing is mastering the fundamentals. Don’t just memorize the answers—understand how the platform works.