CSM - Major Issue Management - proposed major issue business impact not filling in the case form

[ChinchillaMoMo]

Hi community,

I have tried the standard major issue management function from Customer Service, but then when I tried to click Propose Major Case button then filled in work notes and business impact and click Propose, the business impact information is not entered into the case's Business Impact text field, anyone has any idea why is it like this? Did I missed any setting?

[Dr Atul G- LNG]

Hi @ChinchillaMoMo 

I tried the same in my PDi and it is working as expected

After save it show me the value.

[ChinchillaMoMo]

my PDI works too, just this particular instance is not working and I don't know where to look for potential issue and troubleshoot....

[Dr Atul G- LNG]

Hi @ChinchillaMoMo 

Then you need to compare the BR written on submit button at propose pop up. No other way to see. 

[ChinchillaMoMo]

Do you mean the UI Action button? They are the same I have compared. Just I couldn't find where is the Onclick function location so that part can't check