Add attached document in resolution notes
Hello,Is there possible to attach document in resolution notes? How?RegardsCarlo
Forum Posts
After cloning
Hi, After Cloning and Upgrade our Service portal QA instance Onclicking the categories widget it redirects to Prod instance for the respective category and Dev also redirects to Prod instance. Let me knew the URL issue on this,
"Key Users" best practices for managemnet assigned roles for this speciales usesr.
Hello everyone,I am looking for a specific note that talks about how to manage the roles and what roles must be given to the users called "Key Users" (KU), these users must be able to create, assign, search and move freely within from the servicenow ...
Best way to have an Inbound Email Action for specific addresses and multiple recipients
We have Inbound Email Actions for (among other things) creating Cases in our HRSD environment. We have one rule that runs when:Recipient contains hr@testorg.comAnd it creates an HRC for the general HR assignment group. We have another rule that runs ...
Resolved! I need help with a Skipped record after upgrading to Vancouver
Hello, I have just upgraded my DEV instance to Vancouver and am trying to resolve a skipped record on this file:sys_ui_related_list When going through the skipped records there have been options to keep the customization or to revert to the base syst...
Creating a view to change an approval summarizer
Hi, I'm looking to amend an approval summarizer for RITM approvals (why does it put the 'Description' of the RITM as a default rather than the name of the Catalog Item? - weird)Apparently, in order to do this I need to amend the 'approval' view of th...
Resolved! from the service portal, can you comment on the associated tasks for each Requested Item ?
For service requests, fulfillers currently update customer visible comments and requesters respond to these comments, at the Requested Item level. We want to change that so the fulfiller updates customer visible comments on the task level instead of...
Can I create multiple records in one POST using the REST API Explorer?
I'm looking to create records with REST.This is required for functional testing currently under development.I'm looking for the ability to create records at the same time, something that can't be replicated with features like import. I believe I can ...
How to add attachments to document records in document management.
The official documentation states that it can be added using the attachment icon (clip symbol), but it does not appear.I am doing this as the PDI administrator user and have no lack of user rights.I am looking for a way to attach it to a record, not ...
Discovery of Uninstalled Software
We use SCCM and ServiceNow discovery and are finding that installation records for software that has been uninstalled are still remaining in our install table, but only from ServiceNow discovery. This is causing us to be out of compliance in SAM P fo...
How to remove/hide user preference "load Related List in classic form"
To Improve the performance, we decided to default the user preference to load the related list to "After form loads". At the same time, we don't want the to user change these settings. Trying to find out what property controls the visibility of this ...
SLA Compliance Reports, Widgets, Dashboard
Help I need assistance with a report/widgets/dashboard.Here is a list of requirements I have been asked to show for our ServiceDesk. Does anyone have any ideas for how I can accomplish all of this? I am having a hard time wrapping my head around it.
service portal, widget-sc-cat-item-v2
Hi,I am trying to customize the OOB widget widget-sc-cat-item-v2 , and i cloned this widget.My requirement is i created a catalog item , there is a field name asset. So whenever asset field is empty the submit button should be disabled, and asset fie...
SyntaxError: Empty JSON string / NativeJSON line
Hello,We've had a workflow on a Service Catalog item successfully execute for some time now. However, I was notified today that the request isn't completing as it should. After researching various logs and workflows, I found an error that appears to ...
Auto assign Remediate Duplicate Tasks to assignment group based on CI class
Hi, We have a requirement of auto assigning Remediate Duplicate Tasks to assignment group based on CI class. Like we have 2 Linux servers under duplicate task so that the task should get assigned to particular assignment group. I tried with assignmen...
