Hello,In change request form, I'm not able to view the 'edit' button in 'Incidents Caused By Change' related list. Though the 'Omit edit' checkbox is unchecked in list control of this related list, the edit button is not visible and when the change r...
I understand that I can check the definition of a text index using the text index record [ts_index_name].Is it possible to check the contents of the data registered in a text index?I would like to know what kind of character strings are registered an...
Hello,I recently explored the Interview Questions on the HTML page, and I must express my admiration for its incredibly informative content, which is immensely helpful for anyone preparing for HTML interviews.While going through the questions, I came...
We need a solution for the integration of a “confidential” label for Case, Change, Request, Problem and Incident.How can “confidential” data records be mapped?Do you know this and if so, how have you implemented it?
Hi there! Our client has integrated Microsoft Teams into their system. Currently, I receive a Virtual Agent notification regarding an approval generated for the approver, but I would like this notification to be sent only through the Virtual Agent on...
After re-creating the index, this number remains at 1.What is this number?
Discovered there was a record created by an integration whereby the sys id is an email - not sure how this is even possible. Has anyone ever come across something like this?
I tried adding comment using Work notes under Note. But still Task validation is failing with "Did you add and post a comment?".
I am creating a business rule that runs when an incident record is created.I want to implement a control that does not run if an incident record is created from another table.I think I can implement this if I can get the URL information when operatin...
I have set up a quick notification, so that when a certain assignment group is assigned, it sends a notification to a 3rd party support system with the ticket information. This is working correctly. Now, I need to make sure that attachments on ticket...
I would like to change the deletion of records in the "sysevent" table from 7 days.This seems to be done using the Table Rotation Group and Auto Flushes functions.If the retention period is extended from 1 week to 35 days, a large amount of data will...
I recreated a text index, and now my existing index has disappeared... Is it possible to restore it?
When searching for published knowledge articles, they may not appear.When searching for a full match, it may not work, and partial matches may appear.I would like to know how the search works and whether the index is managed in the same way.Example: ...
How can I create a report on the certificate table to see their expiry dates as follows-Number of Certificates going to expire in 15 daysNumber of Certificates going to expire in 30 daysNumber of Certificates going to expire in 45 daysExpired Certifi...
Hi Team,I am trying to setup a filter that displays everything between Planned Start Date and Planned End Dates - inclusive. This is so we know what Changes are active for on call work. I figure between Planned Start Date and Planned End Dates is the...