Not able to log into developer portal and Servicenow.com
I am unable to log in to the developer portal and Servicenow.com. I have no clue why my credentials stopped working only for these two sites.
Forum Posts
Resolved! UI action button not working properly.
Hello all, Good evening.I have created a button on Incident form.UI action name: EscalateSo, the user should be able to click the button only twice.SO, I have created a field "Escalation count" (u_escalation_count) of type integer on the Incident for...
[Resolved] Azure EntraID SSO : "Subject Confirmation validation failed" error
Recently came across the above error when migrating from ADFS to Azure EntraID for SSO.Documenting the solution in case it helps someone else. Subject Confirmation validation failed.SAML2ValidationError: InResponseTo attribute in SubjectConfirmationD...
attachment from servicenow to sharepoint folder
Hi, I have a requirement, Move attachments from servicenow to sharepoint folder. There is nearly 9Lakhs attachments in sys_attachment table, all should be moved to sharepoint folder with Number (in which record it present). after moving this record, ...
Resolved! coding fields like incident number, date, caller, etc into work order nots as a client user
I am a non-admin user agent who enjoys coding, and I have been using my knowledge to enhance user experience using HTML editing in additional comments. Our leadership team wants us to perform repetitive tasks in work order notes, such as copying/past...
I want to know how to adjust the settings to reference Retired records.
If a knowledge article associated with an incident record has a status of "Retired", the article cannot be viewed with ITIL permissions. ↓If you click on the knowledge article marked in yellow in the image above that is in the "Retired" state, the fo...
Button control on the preview screen
I want to hide the buttons on the preview screen.What settings do I change to do this? ↓I would like to hide the two buttons marked in yellow in the image below.
Resolved! Can I change the label of this field?
I would like to change the field label of the yellow marker. How can I do this?
Creating a plan of action to mature ITSM and ITAM.
Pardon me for this question which might appear to come from a novice but I am hoping for some guidance from the kind people of this community. ITSM and ITAM modules have recently been launched and the implementation partner has left. The organization...
CSA exam
Hello, I'm planning on taking the CSA exam this week. What release am I taking?
On-Call Schedule calendar .ics file download
Hi, a client of mine had configured OCS and is using the reminder email with a download link that allows agents to download their calendars using the ics files. There is a particular shift (cmn_rota) record that is problematic. It somehow downloads a...
Best Learning Process for Newbies
When you first started your ServiceNow journey what were some of your best practices or what are some things you learned along the way that could help others?
UI action in Service Portal
I have a catalog item about recordings exception. It has variables Length of exception, Exception start date and Exception expiration date.Once approved it will create a ctask. Then if Exception expiration date is about to expire (15 days before the ...
Resolved! Transfer Case Agent Workspace
We would like to hide/remove the "HR Compensation Case" COE from the transfer case dropdown choice list in Agent Workspace. How can we accomplish this? The "Employee Relations" COE has already been removed from the choice list in Workspace (done prev...
Tracking and working on routine tasks using VTB
Hi, I was looking for best practices around working on routine tasks and using a VTB for this. These wouldnt be tasks from requests or incidents (i dont think but open to suggestions) but this would be things like say we have 50 computers that we ne...
