Resolved! Software Models
Hi Team, Do you have any suggestions on how best to clean Software Models (installed in Computers) in SAM Pro?
Forum Posts
ServiceNow - allowing external customers to authenticate with Azure B2C / Azure B2B
Hi All, I work for an organization that provides services to school districts; we also serve our internal staff. ServiceNow is the portal for our employees and external customers to submit requests/incidents. Recently, I've been asked to find a way...
Resolved! Securing inbound call center
Hi SNOW community, We are in the process of migrating to SNOW portal. In between this we came across a scenario to ascertain ways to secure our inbound call center. Meaning if an external caller directly calls to the IT helpdesk - what are the ways t...
Virtual Agent Dynamic Choice. How to change prompt that comes up when there is only one option?
I have a Dynamic Choice component in a Virtual Agent flow.The Node name is "Choices"The Prompt should be: "Please choose the device you are having issues with"I'm populating the options from a json in the following way: (function execute() { ...
Resolved! Insert a field from another table to another table
Is it possible to add a column field from another table to another table? I mean different table.Like this dictionary entry from Change Task [change_task table], I want to add it to Change Request [change_request].How can I add it to Change Request [...
Removing 2 Roles from a Group Also Removed Roles Granted by Other Groups, Inherited By the 2 Roles
I have a group called Viewer. It had 2 Roles that granted too much access so they were removed: x_except_man.user and sm_user. Those Roles contained the itil Role. So removing those 2 Roles from the group also removed the itil Role from all group mem...
Servicenow integration testing
Hello Team, I wish to do integration testing for Workday, SCCM Integration. Are there any ATF which can be used or specific use cases
Resolved! Primary Email Mismatch
Hello! It has been discovered that there is an email address mismatch between sys_user email and cmn_notif_device email_address for some of our users. If we manually update an email address within the sys_user table, the business rule 'Update Email...
Business rule query
We created a business rule to restrict Risk and Risk acceptance task to search if logged in user is not the same as the owner and assigned_to. sn_risk_risk - Owner(function executeRule(current, previous /*null when async*/) { // Allow admins and u...
Resolved! Export all fields associated with cases created between years 2022 - 2025.
What are the Admin Level(s) and the steps that I must execute to export all fields associated with cases "CS0000000". The "Notes" pane (see attachment) contains Watchlist, ADO ID, Tracking Number, ADO Link Activities, and Original Email fields that m...
How to remove all from the catalog list on SP
Hi Probably an easy one but i am missing it How do i remove or hide the "all" in the catalogs menu on the service portal
Problem: Automating Update Set Transfer with UI Actions in ServiceNow
I want to automate the process of transferring an update set between ServiceNow instances using a UI Action, eliminating the need for manual XML downloads and uploads.Requirements:UI Action that:Exports the Update Set as XML from one instance.Sends i...
How is "clean base rotation" determined?
How is the "clean base rotation" field set, which has a deadline for clearing tables in the "Table Rotation Group" feature, populated? It seems that the last table will store records until "2025-01-15 23:29:25".When I checked the product documentati...
UI Builder - how to use sys_attachment table in Data resource - Aggregation Query
Hi, I am trying to create a Data resource - Aggregation Query to get the number of attachments related to a given record.However, I cannot select the sys_attachment table in the 'Table' field.Please could you help me how to make this table selectable...
New theme in Theme Builder makes the Search Icon hidden
Hi. Recently I created a new theme using Theme Builder to my client's instance using the following colors:Primary: #01032cSecondary: #285070Neutral: #0f8ba8Additional: #e0ebff The problem is that the Search button is now "hidden" because it has the s...
