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SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
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Forum Posts

UIB Link to destination event

Hi all,I’m working on a dropdown component within a workspace, aiming to open a new record form when a specific item is selected. The dropdown has a static list of items, and I’ve added an onSelect event that links to a record destination. However, t...

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Resolved! The default sort order for records

If you don't set a sort order for a flow's "Find Record" action, which field will it be sorted by?I think it's the creation date and time, but is this mentioned in the product documentation?I haven't been able to find it.

bonsai by Mega Sage
  • 802 Views
  • 2 replies
  • 1 helpfuls

Resolved! About publishing and versions of flows

I created a subflow in the Flow Designer.After publishing it once, when the flow was run while being edited, it ran with the published information.The flow being edited is in "draft" status.However, even if a user with admin privileges performs the s...

bonsai by Mega Sage
  • 1563 Views
  • 3 replies
  • 1 helpfuls

CSA exam - voucher expired

I'm very new to ServiceNow. I have completed System Administrator course and I got a voucher last year but it got expired now and I want to take the test now. I'm unable to book the date for exam on Webassessor as it is saying that I need a voucher. ...

tejav2727 by Tera Contributor
  • 1242 Views
  • 3 replies
  • 1 helpfuls

Resolved! Certified Administrator Exam - Reference Material for Study

The purpose of this post is to request reliable, concrete information regarding the Certified Administrator Exam.  My unverified understanding is that there are no questions on the exam with answers not included in the ebook via inkling that is provi...

LFleming by Tera Contributor
  • 2193 Views
  • 8 replies
  • 3 helpfuls

Resolved! How to view the records in a table

Is there a way to display a list of the records stored in any of these tables?  The image below shows a list of tables.  Is there a way to display the records in any one of these tables, without having to find where the table is used in a module?    

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DanAHtown by Tera Contributor
  • 2068 Views
  • 1 replies
  • 1 helpfuls

Resolved! Add Role to Group - Capstone SN Administrator Fundamentals

 In the Capstone portion of SN Administrator Fundamentals, I cannot figure out how to add a role to a child group.  The requirement is to make the role for this group itil.  The role shown nows appeared when I created the group Can you tell me how to...

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DanAHtown by Tera Contributor
  • 1937 Views
  • 8 replies
  • 0 helpfuls

Resolved! How configure bounce email threshold.

The default threshold to block a bounced email is 10 (see Email bounce management ), but I could not found how this default could be changed. Can you please help?Thanks. 

Missing attachments

Attachment getting missed while raising hrcases.it seems intermittent. On by testing lower instance, we are unable to reproduce the issue. can someone please advise. how can this be sorted out.

JithinPadma by Tera Contributor
  • 1542 Views
  • 6 replies
  • 0 helpfuls

Resolved! Label of Catalog Variable with hyperlink

Hi community,  I created a catalog variable on a record producer. I want to include in its label a hyperlink. But so far, I can't cause it shows up as plain text. Any tips? 

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GanzertM by Tera Contributor
  • 1121 Views
  • 3 replies
  • 2 helpfuls