Hello Everyone,I am having trouble to understand a question i have come across recently.What are the four knowledge workflows available in the ServiceNow base instance?A. Instant Publish: Immediately publishes a draft article without requiring an app...
Hi, I passed the SN CSA via WebAssessor but under my acct, it says it expires the same day. What does that mean?Does SN CSA cert expire in 3 years, or does it not expire?Also, I am wondering how soon the online badge will show for LinkedIn.Is the nex...
EnglishI am going through through journey of becoming an admin and I have encountered a problem in the task lesson. Here are the instructions of the practice below and I do not understand instruction 5 and 6.French1- Accédez à Tout > Libre-service ...
An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access toall rows and all fields to both the customer_table_admin and customer_table_user roles?A. cust...
We have a module My Risks visible to role sn_risk.user and below is the filter condition. We receive requirement that when they click the All in the filter, no record should be displayed.So I created a business rule before-query to preview this(func...
We have a working integration spoke between ServiceNow and our ERP system. The current flow I'm building out allows a user to submit an incident for an ERP password reset. The flow is working, users are getting their new passwords, and the respon...
From this module Site Risks, visible only to users that have role: sn_risk.site_head, sn_risk.site_risk_managerLink Type The requirement is that when a user that a member of those roles open the Site Risks he or she can only see the lists of Risks re...
Hello, I want to hide some choices but don't want to delete them.Because some choice type fields are configrated to have dependencies.Ex) [field_1]-choice_a, choice_b, choice_c [field_2]-choice_d, choice_e *They will appear if choice_a are selec...
What is your best study hack for the exam? Or if you found a particular section was more worth studying.
We plan to store the values processed within the flow in flow variables.I am planning to create a notification record with the "Send Notification" action.Can flow variables be used in notification records?
We have a role policy_exception that is for All Policy Exception module ACL - read And this role is added to the Global Service Desk group.However, when the members of the Global Service Desk is trying to open the All Policy Exception module they can...
Has anyone experienced an access error pertaining to the DocuSign Spoke in a flow after the Xanadu upgrade?When our flow executes we get the following error: "Error: Cannot find function buildVerificationPayload in object"referencing DocusignUtils()....
We have quite a few plug-ins (~175) in our Washington, DC instance. There's not a sort plugin by update available in application manager. It can be time-consuming keeping them all up-to-date. This even scheduling the installation. How is everyon...
Our survey trigger stopped working and has not assigned a survey for a number of Incidents.I would like to manually assign those missed surveys out, however, when I do a manual assignment, there is no field to enter the related incident number. The ...
Good afternoon, I see that user criteria can be applied to widgets on the Service Portal (https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/task/widget-user-criteria.html), however, I am curious if the same can...