CSM - Major Issue Management - proposed major issue business impact not filling in the case form

[ChinchillaMoMo]

Hi community,

I have tried the standard major issue management function from Customer Service, but then when I tried to click Propose Major Case button then filled in work notes and business impact and click Propose, the business impact information is not entered into the case's Business Impact text field, anyone has any idea why is it like this? Did I missed any setting?

[Dr Atul G- LNG]

Hi @ChinchillaMoMo 

Need to see is this a UI page?

[ChinchillaMoMo]

You mean the client script on the UI page? they are the same...

[Dr Atul G- LNG]

Hi @ChinchillaMoMo 

This is the UI ACtion code:

here we will get how this pop up is coming.

[ChinchillaMoMo]

unfortunately they are the same....

[Dr Atul G- LNG]

Hi @ChinchillaMoMo 

 You need to check the BR / Script associated withthis. OOTB it is working fine mate.