CSM - Major Issue Management - proposed major issue business impact not filling in the case form

[ChinchillaMoMo]

Hi community,

I have tried the standard major issue management function from Customer Service, but then when I tried to click Propose Major Case button then filled in work notes and business impact and click Propose, the business impact information is not entered into the case's Business Impact text field, anyone has any idea why is it like this? Did I missed any setting?

[ChinchillaMoMo]

BR is the same, I have checked, not sure where I can find all the related scripts to check though...

[Dr Atul G- LNG]

Hi @ChinchillaMoMo 

I think log a Now support case to get help.

[ChinchillaMoMo]

yes, I guess so too, thanks for your help!

[Dr Atul G- LNG]

Please accept the answer and close the thread mate @ChinchillaMoMo