Customize Business Service Status widget

[MichaelCreatura]

Hello,

We have two ServiceNow instances, one which hosts our Employee Service Centre and one which is used as our daily ITSM tool for managing tickets. We would like to use the Business Service Status widget, however we would like this to look at the cmdb_ci_service of another instance. 

How would we customize the widget to achieve this, and is this possible?

Thanks in advance,

Michael 

[Dr Atul G- LNG]

Hi @MichaelCreatura 

Could you please provide more details , about what do you mean by How would we customize the widget?

Do you want to pass the cmdb_ci from 1 instance to another as per the records? or you want to to integrate these 2 instances?

[MichaelCreatura]

Hello,

We would want the Business Service Status widget in Instance 1, for example, to look at the cmdb_ci table on instance 2. If that is possible? 

Kind Regards, 

Michael

[Dr Atul G- LNG]

Hi @MichaelCreatura 

Business Service Status widget  -- Please provide some screen shot.

I doubt we can change any thing in widget.

[MichaelCreatura]

Hi @Dr Atul G- LNG,

The widget we are using is Business Service Status widget

But we would want the data to feed from another instance?

Thanks, 

Michael