Customize Business Service Status widget

[MichaelCreatura]

Hello,

We have two ServiceNow instances, one which hosts our Employee Service Centre and one which is used as our daily ITSM tool for managing tickets. We would like to use the Business Service Status widget, however we would like this to look at the cmdb_ci_service of another instance. 

How would we customize the widget to achieve this, and is this possible?

Thanks in advance,

Michael 

[Dr Atul G- LNG]

Hi @MichaelCreatura 

As per my understanding, it is use case of integration and you need to change the whole mapping for thsi in widget as well.

So you need to integrate Instance 1 and 2.

bring data from 2 in 1 and store in table

clone the OOTB widget

chaneg the mapping ( Need to check)

and redirect that mapping to new tables where data has been imported

[MichaelCreatura]

Hi @Dr Atul G- LNG,

Your understanding is correct. How achievable is this to pull the data from instance 2 into 1?

Kind Regards, 

Michael

[Dr Atul G- LNG]

Hi @MichaelCreatura 

I am not developer but here is high level process

So you need to integrate Instance 1 and 2.

bring data from 2 in 1 and store in table

clone the OOTB widget

chaneg the mapping ( Need to check)

and redirect that mapping to new tables where data has been imported

But i will  again  say it i snot easy and need a good testing. Also are both instance on SN , if yes, then why not you create a report from 2 and send to users instead of doing these chanegs.