Demo Data Removal Script does not remove the Demo Data from Asset
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4 weeks ago
Hello,
I am hoping the community can help out as support has not been helpful and does not seem to understand the issue at all. We were recently provisioned a brand new set of ServiceNow instances. On the Prod instance it came without demo data, but there actually was demo data in there. In Dev, we put in a ticket to have the demo data removed and the same demo data is still there. The following is still there which seems to be related to Asset Workspace, there are still a ton of models in the instance, about 49 locations and 1 transfer order stuck from the demo data removal. Has anyone else had this issue and successfully gotten support to address the issue or create a problem ticket.
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3 weeks ago
I suggest you do not accept Solution, and provide the assigned TSE with examples of left-over demo data.
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2 weeks ago
I have rejected each solution they have provided and support just wants to keep running the same removal script or zBoot neither of which has worked. The data is not relevant to any customer so it shouldn't exist in a zBooted instance nor after demo data removal. I'm hoping someone else in the community has reported the same and maybe has a problem ticket number I can give the support person.
