Difference between Servicenow and Marketplace

[sourav_9]

Difference between Servicenow and Marketplace

[Dr Atul G- LNG]

Hi @sourav_9 

Are you referring : https://www.servicenow.com/docs/r/field-service-management/fsm-marketplace.html

[Tanushree Maiti]

Hi @sourav_9 

Feature	Core ServiceNow Platform	ServiceNow Marketplace (Store)
Primary Purpose	To act as the central system of record and operation for business workflows, IT operations, and automation.	To provide supplementary, pre-built "mini-programs" (apps, Now Assist/AI agents, and integrations) to extend platform capabilities.
User Intent	Build, manage, and automate custom workflows, incidents, and enterprise services from the ground up.	Discover, test, or acquire certified tools without needing to build them entirely from scratch.
Creator	Developed entirely by ServiceNow.	Created and published by ServiceNow Partners, Independent Software Vendors (ISVs), or ServiceNow themselves.
Customization	Offers ultimate customizability where you design business logic, tables, and rules.	Apps are pre-packaged. Customization depends on what configurations the vendor's app allows.
Cost Model	Usually requires an overarching enterprise subscription, licensing per module or user.	Features a mix of free, paid (one-time or subscription), and freemium pricing models set by the individual vendors.
Deployment & Updates	Handled via core platform family releases (e.g., Xanadu, Yokohama) or administrator-managed update sets.	Independent upgrades. You can select, deploy, and schedule updates for individual store apps at your own pace.
Target Audience	System administrators, developers, and enterprise process owners.	Administrators and business leaders looking for ready-to-use plug-ins to solve specific departmental or integration needs.