EC "KB also in category" widget, how are the proposed KBs selected by this widget ?
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11-20-2024 07:33 AM
Hi,
On our EC portal we have cloned the "KB also in category" widget to create a "KB also in topic" widget.
We've set it up to show 5 KBs that our in the same topic as the one we are viewing.
But the 5 proposed KBs aren't really relevant with the initial search that was made or the article I am reading.
It seems to be set up to show the 5 most popular from that topic and then again, I'm not quite sure it's the case.
Is there a way to show "by relevancy" ?
I can't seem to find how to set it up.
in the example attached, my initial search word was "WORD"
Thanks
Rene Dugas
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