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Global Search not working properly

Hey! I just upgraded a DEV instance for a customer but the Global Search is not working as expected, the main problem is that the global search gives you the opportunity to select in which workspace or app make the research, before the upgrade I was ...

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Import TEMPLATES with "errors"?

Hi, Today I downloaded 4 TEMPLATES to facilitate the bulk load of Groups and Users and, then, assign Roles and Users to Groups. The weird thing is that, while the Group TEMPLATE exhibited a CHOICE type field for LANGUAGE [in accordance with the Table...

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Resolved! Homepage Deprecation - Service Catalog

Hi Sysadmins, The homepages are being deprecated in the Utah release. We have a homepage for the Service Catalog, we tried converting the homepage to a dashboard but we lose the search functionality for the Service Catalog in the dashboard. I tried o...

zynsn by Tera Expert
  • 1151 Views
  • 1 replies
  • 1 helpfuls

how to make report in dashboard act as interactive filter

HI Need help as i wanted to make a report in dashboard that is incidents created by month act as interactive filter  So that if for e.g i click on March incident created it shows me what was the priority of those incients , who they were assigned to ...

karan15 by Tera Contributor
  • 821 Views
  • 4 replies
  • 0 helpfuls

Resolved! Applying conditional tags after changing condition

Hey all, I have a set of conditional tags that apply tags to change request records for auditing purposes. For new changes, they're working great. The problem is that yesterday I modified a condition for one of the tags to add an application, and it ...

Dennis R by Tera Guru
  • 1000 Views
  • 3 replies
  • 0 helpfuls

How to customise Post Incident report

HI ALL Need help in understanding if there is a way to customise Post Incident report generated through Incident workbench ? 1. For e.f if we can remove Related Improvements records as we do not have Improvement module but rather we use RITMs to assi...

karan15 by Tera Contributor
  • 464 Views
  • 3 replies
  • 0 helpfuls

Provider Notifications when someone is mentioned in a comment

Hi everyone,      I hope you are doing well. Currently, I am looking for some help in this topic about how to configure provider notifications (the bell icon) to notify when someone is mentioned @ in work notes, for example, in the work notes of a pr...

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RamVal by Tera Expert
  • 890 Views
  • 5 replies
  • 2 helpfuls