I'm wondering which of the two methods below I should use to update a field.I think they have the same effect, but which one is recommended?I don't fully understand the specifications of dot walk, but if it is implicitly converted to "setValue", I th...
Hi, I am looking to automate running ATF tests from a CI CD pipeline running bitbucket. I am able to trigger the test suite I need using a curl command to the endpoint of ${SERVICE_NOW_URL}/api/sn_cicd/testsuite/run?test_suite_sys_id=${TEST_SUITE_ID}...
Hi, How can I bring the "Switch to Classic UI" while creating new reports as shown in the image?Please refer the attached image too.
We have a catalog item and when request is approved, it will create Story. Then when Story is Closed, it will create Change request. Change request is created, but there is an error: Conditon 'Condition: current.u_customer.changes()' in business ru...
My user table is a hot mess right now and there are duplicates lying around. If you are curious to read my investigate thesis, I have attached a PDF doc herewith, to understand where I am coming from, but my basic question is the one in the subject a...
Hello, I have to create many reports and list view for items (e.g. risks, controls, incidents etc) for certain filter conditions, e.g. over 40 number of entities. Instead of manually each time type in the over 40 entity names, how can I re-use the ...
Hi everyone,I'm new to ServiceNow and I've been assigned my first task to integrate one PDI with another. I'm excited to get started! Please guide me through the process.
There are a number of ways of doing this and you forget where to do this every time you are asked to check it You can find it under Application Usage Overview > Primary DB size (MB), but by far the quickest and easiest method is: ua_instance_state....
Hey all, I am a sys admin on my company's VMware and Infrastructure team (I do not manage our ServiceNow instance at all, I'm just an end user). I need to write some scripts for VMware automation that reads data from ServiceNow requests. VMware h...
How can I list out all users with backend access to our instance, not just the Service Portal? I can run a report for specific roles such as ITIL or Admin, but there are many more roles that allow backend access, even if it's just read/view access.
Hello Community, Is there a way to reopen a case once it has been cancelled?
Hello, I had started this on demand course ServiceNow Administration Fundamentals On Demand, some time ago but now it seems that is retired. This means that I need to restart it again? thank you
Hi, I receive a requirement that when the RITM is approved, it will create a story.This is the workflow of the catalog item and I am planning to add run script to create story.Is this possible? Anyone can help with the script?
Can anyone advise on the domain service-nw.com? Is this related to/used by ServiceNow in any way? Looking at the domain registrar information I can see that this is quite an old registration (2018) and does not have similarities to the genuine serv...
I hope you're all doing well. I'm reaching out today because I have a significant challenge ahead of me - the CSA exam. As many of you may already know, this exam is no piece of cake, and I want to be thoroughly prepared to give it my best shot.That'...
