Email - OAUTH2 with IMAP and SMPT - Token issue

NYS
Tera Contributor

‎05-24-2024 01:50 AM

Hi,

i have configured my system with Microsoft 365  Mailbox based on this Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816072

I can authorize my Mailbox and the diagnostics is saying that the connection is successfull:

NYS_0-1716540082706.png

Tokens are generated - (i do not really know why i have 6 tokens here)

NYS_1-1716540154700.png

The problem is that the access token wont refresh.

I see the following message in the log:

NYS_2-1716540310186.png

I deleted all the tokes, reauthorized the email accounts and the credential, but the issue is still the same.

The scheduled job has not been touched, running under admin with admin role.

Any Idea what could be the cause of the issue?

 

The system is up to date.

Br., Sabi

 

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Rob Bushrod
Tera Guru

‎06-21-2024 04:25 AM

Hi @NYS,

Did you get this resolved? Have you looked at the following KB article to see if this can help? https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1298181 

Please mark my answer as correct and helpful if this works for you.

Many Thanks,

Rob

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NYS
Tera Contributor
In response to Rob Bushrod

‎09-09-2024 04:34 AM

no, the topic is still open. I have the latest version, so the KB article is not relevant anymore - it has been fixed in Utah Patch 1.

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