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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Forum Posts

About "Timer is scheduled to wake up"

All flows using "Timer is scheduled to wake up" are waiting."Wait for a duration of time" displays "Timer is scheduled to wake up".Is it possible to check what has been scheduled?It also seems that the schedule is delayed.Is it possible to change wha...

bonsai by Mega Sage
  • 733 Views
  • 1 replies
  • 1 helpfuls

Resolved! Dot walk VS .setValue()

I'm wondering which of the two methods below I should use to update a field.I think they have the same effect, but which one is recommended?I don't fully understand the specifications of dot walk, but if it is implicitly converted to "setValue", I th...

bonsai by Mega Sage
  • 4433 Views
  • 5 replies
  • 5 helpfuls

Trigger ATF Tests Via an API

Hi, I am looking to automate running ATF tests from a CI CD pipeline running bitbucket. I am able to trigger the test suite I need using a curl command to the endpoint of ${SERVICE_NOW_URL}/api/sn_cicd/testsuite/run?test_suite_sys_id=${TEST_SUITE_ID}...

Multi row variable set answers and Global Search

Hi all, we currently have some variables captured by a multirow variable set for some catalog items that don't appear to be searchable with a global search. I've added sc_req_item to the search groups to index all the other item variables but if I se...

Micheal2 by Tera Contributor
  • 731 Views
  • 1 replies
  • 0 helpfuls

One PDI integration with another

Hi everyone,I'm new to ServiceNow and I've been assigned my first task to integrate one PDI with another. I'm excited to get started! Please guide me through the process.

sushant1385 by Kilo Contributor
  • 961 Views
  • 4 replies
  • 2 helpfuls

Checking your Instance Size - Quick Tip

There are a number of ways of doing this and you forget where to do this every time you are asked to check it  You can find it under Application Usage Overview > Primary DB size (MB), but by far the quickest and easiest method is:  ua_instance_state....

ServiceNow PowerShell Module

Hey all,     I am a sys admin on my company's VMware and Infrastructure team (I do not manage our ServiceNow instance at all, I'm just an end user). I need to write some scripts for VMware automation that reads data from ServiceNow requests. VMware h...

Find All Users With Backend Access

How can I list out all users with backend access to our instance, not just the Service Portal? I can run a report for specific roles such as ITIL or Admin, but there are many more roles that allow backend access, even if it's just read/view access.

Resolved! Reopen Case

Hello Community, Is there a way to reopen a case once it has been cancelled?

CLM by Tera Contributor
  • 2885 Views
  • 10 replies
  • 4 helpfuls

Resolved! RITM to create a Story

Hi, I receive a requirement that when the RITM is approved, it will create a story.This is the workflow of the catalog item and I am planning to add run script to create story.Is this possible? Anyone can help with the script?

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Vengeful by Mega Sage
  • 1658 Views
  • 4 replies
  • 1 helpfuls