Tracking Strategic Portfolio Management Professional users impacting our license
Can you say if using the 'license_subscribed_users table is a viable option?
Forum Posts
How to find large tables
What's an easy way to identify large tables (by number of rows and columns) in a database? Background:According to the following documentation, using database views that include large tables negatively impacts performance. As a system administrator, ...
Resolved! Service Graph Connector for Microsoft Intune
Hello Team, We are implementing the Service Graph Connector for Microsoft Intune in our instances. Our CMDB team is not yet ready to import this data into the CMDB. We noticed that the integration is being placed in the import data table before it g...
Data Filtration working on sc_task and sc_req_item lists but same records show in reports
I've been struggling with this one and trying to find out what's happening where. I have two (2) data filtration records, which are working as expected when viewing the table list for the respective tables (sc_task & sc_req_item); however, report lis...
Post upgrade activities - app update vs skipped records
Hi All,Looking for sequence and steps after a instance is upgraded to a new release.Once the instance is upgraded, do we first address the skipped records and then update applications(update plugins via plugins > notifications>App updates) ORUpdate ...
Resolved! On incident form whenever I change the caller, His manager autopopulate in the string feild
On incident form whenever I change the caller, His manager autopopulate in the string feild
Resolved! Populating the CMDB directedly by API
Good morning, As the subject already stated, but why should this be a good or bad idea? Why not populate by API? KR Henk
Script Include Error
Hello all, Good day!!For a string type of variable, I have written code to validate if the user is giving correct oracle number or not.When I give correct Oracle number, the Customer name and Region are auto populating as expected.But when I give wro...
User wants to be able to see other users tickets in the ECP
I have a user that is wanting to see all of the tickets that are submitted by another user. I gave him the delegate role, so he is getting the emails and alerts for the other users tickets. But he is wanting to be able to log into the ServiceNow port...
Clone Preserve Data
There is a specific request item, that we do not want to clone to lower environments. Can I use Preserve Data in the target instance to accomplish this?
How to control the ci_class integrated from Intune to CMDB
I have recently taken over the management of the CMDB from my predecessor. All information present in Intune is being transferred to ServiceNow, resulting in unnecessary information being stored in the CMDB.Ideally, I would like to control this by li...
EC "KB also in category" widget, how are the proposed KBs selected by this widget ?
Hi, On our EC portal we have cloned the "KB also in category" widget to create a "KB also in topic" widget. We've set it up to show 5 KBs that our in the same topic as the one we are viewing. But the 5 proposed KBs aren't really relevant with the ini...
Mass Updating Agent Workspace Views
We are migrating to the new workspace for HR from the legacy HR agent workspace. The Various fields which are available for the case for various COEs differ from form to form Is there a quick way to update the fields for the workspace View rather tha...
Servicenow Order Guide - Form Auto-expand
Hello,This might be a fairly simple question, but is there an option to auto-expand a form on the order guide to save the extra click? I can't seem to locate a easy solution. Below are screenshots - the first screen is the form collapsed, clicking th...
CIS-ITSM Retake exam: Does the questions change?
CIS-ITSM Retake exam: Does the questions change?