Resolved! Service Portal - Wrong Employee Initials
I have a situation where the Service Portal profile icon is showing the wrong initials for an employee. The icon shows the initials "JP", but should be "YB".
Forum Posts
How Can I Allow People To Change The View For Stories In The Agile Board?
Hello. I have created a new view that shows some additional fields on the rm_story table. This view works great if you go to the story table and open a record from there. However, if you go into the agile board and open a story, it forces you into th...
view all processes and workflows
Hello,I have been tasked to locate all processes within our SN production instance. I have noticed the Process Mining feature; however, it appears my organization does not have access to that feature. Where can I find the various processes and workf...
Resolved! Assign to Me Button: How to configure on an SCTASK record similar to an INC record.
Hello fellow Admins, I received a request to configure an Assign to Me button for fulfillers on the SCTASK record. How would I do this to mimic the action and design of what is available on the INC form? See examples below.CURRENT Incident Form > Ser...
Resolved! Visual Task Boards - Grouping states
When using a Guided Board looking to be able to group multiple states into grouped columns, particularly where sourcing from the Task table (so bringing in Incidents, SCTASKS, Problems, Project tasks into a single VTB where Similar states are named d...
Resolved! Error handler doesn't work...
I created an error occurrence action and set it in the subflow to test the error handler.Inside the error handler, we set a log output action.However, the action doesn't seem to work even if an error occurs.Are there any conditions for using error ha...
Change state does not change from assess to authorize after first approval
Hi everybody This change does not move from assess to authorize after it was approved by the team submitting the change. If I compare it to one of the other changes, it is exactly the same. Can someone tell me what to do to make it move to authorize ...
Resolved! Parent Child List View Reporting
I am trying to create a query or report that shows a list of records organized by parent record that also shows the parent record. I seem to only be able to get a list of records organized by parent but does not show the parent. Here is an example:I'...
Unable to process clotho Kafka topics
We're seeing a flood of issues on our development instance and we've had no luck to this point pinpointing exactly what the cause is. We just updated to Utah Patch 1 but were seeing this while on Tokyo. Any ideas on how to suppress this? Unable to ...
Resolved! Knowledge Base does not show in Service Portal but shows in Next Experience
Hello, I have a knowledge base that is not showing in the Service Portal; however, when I create new knowledge bases, they all show up there. The knowledge base is accessible to users on the backend but doesn't show up via the service portal.Any sugg...
Universal Request 'Restrict' not restricting anything
I have installed the universal request and universal request integration for incident management plugins on my PDI to mess around with but I'm not fully understanding how the restrict functionality works. What I'm getting from the documentation is th...
Resolved! I want to install CSM with PDI
I decided to test the functionality of CSM using PDI.I thought about installing a plugin, but I couldn't decide which one was needed for case management from the large number of plugins displayed...I remember that there used to be something like a CS...
Creating a ToolTip on Hover Over of a Widget in ESC
Hello, Within ESC, some widgets have a tooltip when you hover over them like below: How can I apply this to other widgets like Quick Links so that when you hover over them it displays a short description of the link? Thanks,
