Employee Centre - Quick Link Connected Content

[MichaelCreatura]

Hello, 

We have added a Quick Link to our Connected Content however when clicking the quick link it opens in a new browser tab as well as the exisiting browser tab. 

Is there any way of changing these settings?

Thanks, 

Michael 

[ersureshbe]

Hi, pls use below link and do the reverse for your requirement

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683847

i.e, remove target is blank from existing script. It will allow it to open in the same window. 

[Misgana D Dauro]

Hello @MichaelCreatura 

External Quick Link by default opens in a new tab, make sure what you have entered in the script if you haven't specified a target it will always open in the current tab. 

* The Quick link is opening in a new tab and the script without the target specified is opening it in the current tab.

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Kind regards

Misgana D.

[MichaelCreatura · Accepted solution]

It appears that this is a bug in Tokyo and something that is resolved in the Vancouver upgrade - validated by an upgrade we have completed. 

The quick link created via connected content does not use a widget and is OOTB therefore you cannot reconfigure the target within the HTML code as you could with a standard widget by duplicating.