Hey all,We just implemented ServiceNow ITSM in April and just started working on Discovery and ITOM. Our security team has noticed a spike in failed logins from the local Discovery Service account on the MID server. From what I can gather, it looks l...
Hi,I am currently signed into my account, but I am encountering an issue when attempting to change my email address. I am prompted to enter a One-Time Password (OTP) sent to my current email address. However, I no longer have access to the email addr...
I am trying to register for the final course in the Associate Systems Admin journey and am stuck in this horrible loop - see attached screenshots. What am i missing? UPDATED: Thank you to all those who answered. Last question - Is there no work ar...
Hi all,There is one requirement, in that incident form , when the caller field user is the "Testing" group then field message should be populated under subcategory field. I have created the onchange script but it's showing some error in the form,var ...
Currently, I have a banner enabled via glide.ui.next_experience.instance_tools_disabled. However, I have seen others that had the app scope and update set inline with the rest of the top banner. Does anyone know how to accomplish this?
How to enable this option where I can see what scope I am working on?
We are new to ServiceNow and are interested to learn how others are managing groups and group membership. The recommendation that we've heard from our implementation partners is that groups and group membership should be managed in Active Directory a...
Hi everyone, I just upgraded to Utah and crypto module is showing up below the application scope.We did not have this activated on the previous version. If there is anyone who may have some knowledge on this and can point me in the right direction -I...
Our ServiceNow instance was set up many years ago and as far as I can tell it is creating new user accounts based on the samaccountname in AD. This works well, every new account created in AD gets an account created in ServiceNow. The issue we have ...
I would like to hide the "Action" button on the knowledge portal screen.Is this possible?I would like to prevent knowledge record creation from the portal screen.
I would like to set up a dashboard with a report that shows all tickets assigned to groups that the viewer is a manager of. Is it possible to create a dynamic filter for this that can be applied to a report?
Hi All, I have a notification set up to trigger when a case is closed. However, it doesn’t always work as expected, some cases close without triggering the notification, while others do trigger it as intended. When to Run info:- Inserted = false- Upd...
Hello all, I want to validate an email was send to the members of the assignment group of a record created but I am getting "Could not find email matching conditions:" error. How can I add correctly this validation? Thanks.
