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ESC - Catalog item taking long to load

athavichith
Mega Sage

Where would I go to check to see why a catalog item is taking long too load in our Employee Center? 

1 ACCEPTED SOLUTION

J Siva
Kilo Patron

Hi @athavichith 
Is this issue occurring with a specific catalog item or across all items?

If it's specific, check if there is a lookup select box field configured where the lookup table contains a large amount of data, 

Regards,
Siva

View solution in original post

2 REPLIES 2

J Siva
Kilo Patron

Hi @athavichith 
Is this issue occurring with a specific catalog item or across all items?

If it's specific, check if there is a lookup select box field configured where the lookup table contains a large amount of data, 

Regards,
Siva

Ankur Bawiskar
Tera Patron

@athavichith 

Check how many client scripts, UI policies are running on that item?

Try to disable 1 by 1 the client script and see which one is causing the issue.

Any reference qualifier is having complex scripting in any of the variables?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader