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05-06-2025 10:30 AM
Where would I go to check to see why a catalog item is taking long too load in our Employee Center?
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05-06-2025 10:26 PM
Hi @athavichith
Is this issue occurring with a specific catalog item or across all items?
If it's specific, check if there is a lookup select box field configured where the lookup table contains a large amount of data,
Regards,
Siva
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05-06-2025 10:26 PM
Hi @athavichith
Is this issue occurring with a specific catalog item or across all items?
If it's specific, check if there is a lookup select box field configured where the lookup table contains a large amount of data,
Regards,
Siva
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05-06-2025 10:43 PM
Check how many client scripts, UI policies are running on that item?
Try to disable 1 by 1 the client script and see which one is causing the issue.
Any reference qualifier is having complex scripting in any of the variables?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader