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Fields from KB Article Template are not reflecting on new kb article.

PriyanshuVerma1
Tera Expert

‎11-20-2023 12:57 AM

Hey guys,

 

I created a new article template(Handbook) and added some fields in it. Later I created a kb article using the template which turned out to be fine. But later using form layout we removed few article template fields say Field A and Field B from kb article.

But now if someone is trying to create new article using the new template, the fields i removed Field A and B from my kb article are also removed from other kb articles that are being created.

 

Is it default behavior? 

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1 REPLY 1

Jack Littlewort
Giga Guru

‎11-20-2023 04:00 AM

Hi @PriyanshuVerma1,

 

When you say you have removed fields did you delete them or simply remove them from the form layout? 

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