Fields from KB Article Template are not reflecting on new kb article.
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11-20-2023 12:57 AM
Hey guys,
I created a new article template(Handbook) and added some fields in it. Later I created a kb article using the template which turned out to be fine. But later using form layout we removed few article template fields say Field A and Field B from kb article.
But now if someone is trying to create new article using the new template, the fields i removed Field A and B from my kb article are also removed from other kb articles that are being created.
Is it default behavior?
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11-20-2023 04:00 AM
Hi @PriyanshuVerma1,
When you say you have removed fields did you delete them or simply remove them from the form layout?