Hello, SysAdmin forum members.
Hello, SysAdmin forum members.
Forum Posts
Adding conditions to KM: Article Expiry Warning notification
Hello I have tried adding conditions to the OOB notification - KM: Article Expiry Warning to trigger only when a knowledge article is set to expire for a particular knowledge base. I can see the events are fired but no notification is sent. Has anyon...
Create Report for Followed Tickets
Hi All,I'm trying to create a report for my director who wishes to see tickets that he is "Following". I tried searching the forum here and found a previous request for this from 2017, however that did not work for me. Looking to be able to create t...
Resolved! (Xanadu) All > Reports > View/Run not available in my new PD instance under sys admin account.
I am relatively new to ServiceNow, just finished the CSA course and preparing for the exam. As the subject states, I cannot find the Reports module in "All" menu, and this is a new PDI I'm running under the sys admin user. Thank you
Resolved! 'Add attachment' and 'Send' message is not visible for user with snc_internal role on Custom Portal
Hi I am using custom portal where we have extended sc_request and sc_req_item table and created 1 custom catalog item to submit the request.but on portal I when end user create the request and submit it, then on ticket status page 'Add attachment' an...
20 million audit logs can't be wrong, can they?
I just finished my Xanadu delta (relevant, but I won't say why - ikyky), and I am now looking at sys_audit.list on my instance and see that I've got over 20 million records there -- 7 year's worth of data, as we've been customers since 2017.This can'...
Learning More
Hello Everyone,Is there a way to take the ServiceNow Associate System Engineer Class (self paced) without having to pay the $500?Please advise if there's a way to share credits or go around this so that I may obtain the voucher after completing the c...
HELP! Why in the cmdb workspace can I export some lists and I can't?
Hi.Why in the cmdb workspace can I export some lists and I can't?Please, can anyone help me understand why I can export certain Workspace CMDB lists and not others?I emphasize that I am the tool's admin, and even so, in the Business Services list, th...
Resolved! Six Steps On How to Start Learning ServiceNow: A Step-by-Step Guide
In this article, I have created the Six (6) Steps On How to Start Learning ServiceNow.Whether you are an IT professional looking to advance your career, a developer eager to build custom applications, or a business leader aiming to improve operationa...
Resolved! Employee Center: Topic not showing in Mega Menu
Hi all, I'm just playing with my PDI here since these topic visibilities has been an issue on some of my clients before. In employee center by OOB I have topic called "Technology services". I built a new topic "Transportation", but it is not showing ...
Import/copy data from parent table to extended table
I've been instructed to add quite a few fields to the OOB Location table. I don't want to be "that" person who mucks up a base table with a lot of junk that a future admin will be scratching their heads about, so I think extending the table would be ...
Developer Instance Offline
Personal Instance is facing issues , gets offline and doesn't go online again even after waiting for 24 hours. Faced same problem multiple times making all the work and progress lost. Releasing new instance also not makes the solution as the problem ...
PA Scripts - How to get mean time between critical incidents - Platform analytics
Hi,Requirement (POC): Platform analytics - "Mean time between critical incidents"Problem: To get the time difference using opened by field. Reference:Reference script: (OOTB - Incident.CloseTime.Hours) var diff=function(x,y){return y.dateNumericV...
Resolved! System Administrator Exam
Any advice on passing the system admin exam would be appreciated.
Task vs CTask vs SCTask
Hi, can anyone clarify the key differences between a regular (TASK), a Change Request task (CTASK) and a Service Catalog SCTASK). a comparison table will be great. Thanks
